Tram Driver- Alcatraz Cruises

Hornblower Corp; San Francisco (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Hornblower Corp on Alcatraz Island is seeking a TRAM Driver to operate the tram safely and efficiently while delivering friendly guest service to visitors. You will manage boarding lines, crowd control at the dock, and perform routine maintenance checks to ensure safe operations.

Responsibilities include monitoring safety, following NPS SOPs, and staying aware of emergency procedures. Valid driver’s license, clean driving record, and flex schedule including holidays and weekends are required.

Qualifications

• Minimum 2 years of customer service experience.
• Must hold a valid state Driver’s License with clean driving record.
• TWIC required.

Responsibilities

• Drive tram safely following NPS SOPs.
• Perform daily maintenance checks and log results.
• Manage boarding/deboarding and crowd control at Alcatraz dock.
• Ensure visitor safety and provide friendly service.
• Respond to emergencies per NPS procedures.
• Schedule adherence and on-time departures/arrivals.

Skills

Customer service

Safe driving

Clear communication

Conflict resolution

Education

High school diploma

Job description

Position Summary:

The driver is directly responsible for using the TRAM efficiently and safely on Alcatraz Island. This includes friendly and professional service to visitors, proper maintenance of the TRAM, and expert driving to provide comfort and minimize hazards. The tram driver also manages the boarding lines and all crowd control responsibilities at the Alcatraz dock. Union environment with bid schedules.

Duties and Responsibilities:

• Drive tram safely, according to driving guidelines outlined by NPS Standard Operating Procedures


• Prepare SEAT for daily operations prior to beginning of the shift


• Assure that all daily maintenance and safety checks are performed and logged, reporting all maintenance requirements to Supervisor, within specified time frame


• Actively monitor and maintain a safe environment for visitors riding the tram and de -boarding


• Maintain, within safety guidelines, SEAT arrival and departure schedules


• Advise visitors, as necessary, of site safety


• Strictly follow driving guidelines outlines in the National Park Service SOP


• Manage the boarding and offloads of departures and arrivals; assure that boats depart in a timely manner


• Complete all training courses deemed appropriate to SEAT Driver job


• Be thoroughly familiar with NPS emergency procedures and respond should an emergency arise.


• Monitor and maintain a safe environment for riders and visitors walking on roadways.


• Other duties as assigned.

Requirements & Qualifications:

• Must have a valid, state-issued Driver’s License


• Must have clean driving record


• Preemployment Background - must be cleared


• Must have 2 years customer service experience


• TWIC required


• Must demonstrate good driving skills


• Must have excellent verbal and written communication skills, including conflict resolution skills


• Knowledge of another language in addition to English is preferred


• This position conducts random drug screenings


• Open schedule and ability to work any assigned schedule, including holidays and weekends


• Ability to work a shift that may start as early at 8:20 am or end as late as 10:00 pm. Shifts are 8 hours.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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