Alcatraz Tram Driver: Safe, Guest-Centric Service

Hornblower Group; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hornblower Group is hiring a Tram Driver for Alcatraz Island in San Francisco. You will operate the TRAM safely, provide friendly visitor service, and manage boarding lines with crowd control at the Alcatraz dock.

Responsibilities include daily vehicle checks, adherence to National Park Service procedures, maintaining safety, and supporting on-time departures. A valid driver's license, TWIC, and strong communication skills are required; shift times vary, including evenings and weekends.

Qualifications

• Must have a valid state-issued Driver's License.
• Must have clean driving record.
• Preemployment Background check required.
• Must have 2 years customer service experience.
• TWIC required.
• Excellent verbal and written communication skills, including conflict resolution.
• Knowledge of another language preferred.
• Open schedule with holidays and weekends; 8-hour shifts.

Responsibilities

• Drive tram safely according to NPS SOP.
• Prepare SEAT for daily operations.
• Complete safety checks and log maintenance needs.
• Monitor and maintain a safe environment for riders.
• Manage boarding and offloads; keep on schedule.
• Complete training courses for SEAT Driver.
• Be familiar with NPS emergency procedures.
• Other duties as assigned.

Skills

Driver's license

Clean driving record

Customer service

TWIC

Communication skills

Conflict resolution

Second language

Drug screening

Flexibility

Job description

Hornblower Group is hiring a Tram Driver for Alcatraz Island in San Francisco. You will operate the TRAM safely, provide friendly visitor service, and manage boarding lines with crowd control at the Alcatraz dock.

Responsibilities include daily vehicle checks, adherence to National Park Service procedures, maintaining safety, and supporting on-time departures. A valid driver's license, TWIC, and strong communication skills are required; shift times vary, including evenings and weekends.