Tram Driver: Safe, Guest-Focused Island Transit

Hornblower Corp; San Francisco (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Hornblower Corp on Alcatraz Island is seeking a TRAM Driver to operate the tram safely and efficiently while delivering friendly guest service to visitors. You will manage boarding lines, crowd control at the dock, and perform routine maintenance checks to ensure safe operations.

Responsibilities include monitoring safety, following NPS SOPs, and staying aware of emergency procedures. Valid driver’s license, clean driving record, and flex schedule including holidays and weekends are required.

Qualifications

• Minimum 2 years of customer service experience.
• Must hold a valid state Driver’s License with clean driving record.
• TWIC required.

Responsibilities

• Drive tram safely following NPS SOPs.
• Perform daily maintenance checks and log results.
• Manage boarding/deboarding and crowd control at Alcatraz dock.
• Ensure visitor safety and provide friendly service.
• Respond to emergencies per NPS procedures.
• Schedule adherence and on-time departures/arrivals.

Skills

Customer service

Safe driving

Clear communication

Conflict resolution

Education

High school diploma

Job description

Hornblower Corp on Alcatraz Island is seeking a TRAM Driver to operate the tram safely and efficiently while delivering friendly guest service to visitors. You will manage boarding lines, crowd control at the dock, and perform routine maintenance checks to ensure safe operations.

Responsibilities include monitoring safety, following NPS SOPs, and staying aware of emergency procedures. Valid driver’s license, clean driving record, and flex schedule including holidays and weekends are required.