Relief/Casual Captain - Alcatraz Cruises

Hornblower Corp; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Hornblower Corp. seeks an experienced Captain to operate a USCG-inspected small passenger vessel under contract with the National Park Service around the San Francisco area.

The Captain will lead and train crew, ensure safety and environmental compliance, and manage day-to-day vessel operations. The role requires USCG Inland Masters (100 ton) or equivalent, FCC Marine Radio License, and a California driver’s license, with the ability to work varied shifts including early mornings and late

Qualifications

• USCG Inland Masters (100 ton) or equivalent required.
• FCC Marine Radio License required.
• California driver’s license with satisfactory driving record required.
• Two years of boat handling experience.
• Customer service experience is helpful.
• Knowledge of foreign language is helpful.
• Open schedule and ability to work holidays and weekends.
• Shifts may start as early as 4:30 am or end as late as 10:45 pm; shifts are 8 hours.

Responsibilities

• Serve as master in navigational command and operate the vessel with proper seamanship.
• Ensure the safety of crew and passengers and maintain good order aboard.
• Directly manage, supervise, and train crew including officers and deckhands.
• Lead training and drills for emergency preparedness and safety compliance.
• Conduct crew performance reviews and provide timely feedback.
• Maintain vessel operations and maintenance logs and records.
• Comply with all USCG regulations and National Park Service directives.
• Oversee discipline and performance to uphold company standards.

Skills

Boat handling

Customer service

Flexible schedule

Foreign language knowledge

Attendance reliability

Education

USCG Inland Masters (100 ton) or equivalent

FCC Marine Radio License

California driver’s license

Job description

Position Summary:

The Captain operates a United States Coast Guard (USCG) inspected small passenger vessel under contract with the National Park Service between the San Francisco Waterfront, Alcatraz Island, and on adjacent routes in a manner that ensures the safety and security of the crew, enjoyment of passengers, and respect for the environment. A Captain is a vessel manager who leads, manages, supervises, and trains crew including First Officers, Deckhands and Captains. Captains plan and lead training and drills aboard vessels for emergency preparedness.

Duties and Responsibilities:

• Serve as master in navigational command. Operate the vessel with due regard for proper watch standing and wheelhouse resource management standards, in accordance with the practice of good seamanship.
• Have ultimate responsibility for the safe operation of the vessel and the safety of all crew and passengers.
• Directly manage, supervise, and train first officers, deckhands, and other crewmembers in marine transportation safety, security and training.
• Train Captains in company culture, best practices and standard operating procedures.
• Participate in Marine Operations applicant interviews.
• Have authority for maintaining good order, discipline, and accountability of assigned crew members by providing supervision and direction to crew and ensuring that crew members under Captain’s supervision follow Company policies, rules, and regulations.
• Take appropriate and swift disciplinary action of crew where necessary.
• Monitor crew time and attendance for punctuality.
• Review and approve crew timesheets; promote compliance with federal, state, and local labor laws.
• Recommend and inform decisions to hire, terminate, or promote crew members.
• Conduct regular crew performance reviews and assessments; provide feedback in a timely fashion to optimize crew performance. Mentor and lead the crew.
• Regularly inspect all areas of the vessel for unsafe conditions, perform accident investigations, and make safety announcements to ensure the safety and comfort of the crew and passengers
• Regularly plan and lead watch, quarter, and station bill emergency drills per USCG regulations. Plan and lead safety meetings per Alcatraz Cruises policy to ensure efficient and safe vessel operations and the proper use of equipment during any possible onboard emergency.
• Maintain vessel operations and maintenance logs, personnel reports, and other required ship’s business records.
• Oversee transferring of pumping sewage and water.
• Supervise crewmembers to ensure the maintenance of a clean workplace (i.e., rest rooms, trash, common areas, pilot house, and gangways).
• Comply with all USCG regulations.
• Exercise strong practical working knowledge of the Navigational Rules of the Road.
• Comply with all National Park Service directives and Alcatraz Cruises policies, to ensure passengers, guests, and visitors to the Golden Gate National Recreational Area have a quality interpretive experience.
• Implement vessel safety and security plans to ensure compliance with USCG Office of Homeland Security Rules and Regulations.
• Lead by personal example of uniform appearance and grooming.
• Set a high standard of personal and professional conduct for subordinates to emulate.
• Ensure subordinates offer exceptional customer service and follow environmental practices (Respect Our Planet).
• Through personal instruction and practice, set a positive example as a team leader for crew members, to the fulfillment of Alcatraz Cruises’ policies, and the enjoyment of visitors to the Golden Gate National Recreational Area.
• Comply with and enforce established policies and procedures.
• Maintain current licenses and certifications.
• Ensure regular work attendance by crew members, in conformance with Alcatraz Cruises standards. Hold crew members accountable. Communicate that irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Ensure, upon employment, that all crewmembers fully comply with Alcatraz Cruises rules and regulations. Hold employees who violate Alcatraz Cruises rules and regulations accountable, up to and including termination of employment
• Other duties as assigned

Requirements & Qualifications:

• U.S. Coast Guard Inland Masters (100 ton) or equivalent
• FCC Marine Radio License
• Possess and maintain a current California driver’s license and satisfactory driving record
• Two (2) years of boat handling
• Customer service experience is helpful
• Knowledge of foreign language is helpful
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early as 4:30 am or end as late as 10:45 pm. Shifts are 8 hours.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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