Training Support Specialist – Temporary

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 29,000 - 32,000; Full time

Job summary

The University of Alabama at Birmingham is seeking a Training Support Specialist – Temporary to assist with a large-scale Epic training initiative for hospital staff. This on-site role focuses on logistical help, classroom setup, and basic computer support to ensure smooth training sessions.

The position is temporary (approximately 4–5 months) with multiple shifts possible. Candidates should have a high school diploma and strong customer service skills, and be able to work both independently and

Qualifications

• High school diploma or GED required.
• Experience in customer service or front desk settings.
• Strong verbal communication and professional demeanor.
• Comfortable with basic computer tasks and logging in/out.

Responsibilities

• Provide on-site support for scheduled training sessions.
• Greet attendees and assist with directions and information.
• Set up classrooms and prepare materials between sessions.
• Assist with basic computer functions and login support.
• Direct technical or system-related issues to appropriate staff.
• Support instructors and training staff with logistics and administration.
• Monitor classroom needs and ensure participants have materials.
• Handle attendance and sign-in processes as assigned.
• Transport materials between locations as needed.
• Maintain a professional and welcoming training environment.

Skills

Customer service

Front desk

Administrative support

Data entry

Communication

Education

High school diploma

Tools

Microsoft Windows

Office Suite

Job description

Job Description - Training Support Specialist – Temporary (TEM000BZ)

Training Support Specialist – Temporary - ( TEM000BZ )

Description

Training Support Specialist – Temporary

Pay Rate: $21.50/hour
Assignment Length: Approximately 4–5 months
Schedule: Multiple shifts may be available
Employment Type: Temporary

Position Summary

UAB Temp Services is seeking customer-focused and dependable Training Support Specialists to assist with a large-scale training initiative supporting UAB Hospital entities during the transition to the Epic electronic health record system.

Training Support Specialists will provide on-site operational, administrative, and customer service support within designated training locations. This position will help ensure training sessions run smoothly by assisting employees as they arrive, supporting classroom needs, providing basic computer and login assistance, completing errands and other logistical tasks, and helping maintain an organized and welcoming training environment.

Key Duties & Responsibilities

• Provide on-site support for scheduled employee training sessions at designated UAB locations.
• Greet and assist employees attending training and provide directions or general information as needed.
• Assist with classroom setup and preparation before and between training sessions.
• Help participants with basic computer functions, including logging in and out of training workstations and accessing required systems.
• Direct technical or system-related issues to the appropriate training or technical support personnel.
• Assist instructors and training staff with general classroom and administrative needs.
• Monitor classroom needs and help ensure participants have the appropriate materials and resources
• Assist with attendance, check-in, sign-in processes, and other basic documentation as assigned.
• Run errands and transport materials or supplies between training areas when needed.
• Help maintain an organized, professional, and customer-focused training environment.
• Communicate questions, concerns, or issues to the appropriate training leadership.
• Provide general administrative and logistical support throughout assigned shifts.
• Perform other duties as assigned in support of the Epic training initiative.

This is a temporary project assignment expected to last approximately 4–5 months. Multiple shifts and training locations may be available based on the Epic training schedule. Candidates should have flexibility regarding scheduling and work location.

Hourly Rate: $21.50

Qualifications

Minimum Qualifications

High school diploma or GED required.

• Previous experience in customer service, call center, administrative support, front desk, office support, or a similar customer-facing environment.
• Strong customer service and interpersonal skills.
• Strong verbal communication skills and professional demeanor.
• Comfortable working with computers and providing basic assistance with functions such as logging in and out.
• Ability to follow instructions and established processes.
• Ability to work effectively in a fast-paced environment with a high volume of employees.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and able to maintain assigned work schedules.
• Ability to work independently while also functioning effectively as part of a larger team.

Preferred Skills

• Experience supporting training sessions, events, classrooms, orientations, or large groups.
• Administrative or call center experience in a healthcare, educational, or corporate environment.
• Experience assisting customers or employees with basic computer-related questions.
• Ability to remain professional and helpful while managing multiple requests and priorities.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.