Training Supervisor: Lead & Elevate Our Learning Team

HomeServe USA Corp; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Casual attire throughout the week

Excellent medical/vision/dental and 1L

401(k) with company match

Eligibility to enroll in HomeServe two

Job summary

HomeServe USA Corp. is seeking a Training Supervisor to lead a team of learning facilitators delivering new hire, upskill, product, and leadership training across the organization.

This hands-on, player-coach role develops trainers, manages delivery standards, and ensures employees are prepared to perform successfully. You will partner with Operations, Quality, Workforce Management, and other leaders to align training with business needs, manage schedules, assignments, and certification, and

Qualifications

• Experience leading, coaching, or developing employees in a training, learning, customer service, or contact-center environment.
• Experience delivering instructor-led, virtual, and/or blended learning programs.
• Bachelor’s degree in adult learning, education, training, business, organizational development, or related field preferred; equivalent relevant experience may be considered.

Responsibilities

• Lead and manage a team of learning facilitators responsible for training delivery and administration.
• Establish clear expectations and performance standards for facilitation quality, preparation, learner engagement, classroom management, and training execution.
• Observe and evaluate trainer performance regularly, providing actionable coaching and development to improve facilitation effectiveness and consistency.
• Coordinate and oversee new hire, cross-training, upskill, product, process, technology, and leadership training programs.
• Partner with Operations, Workforce Management, Quality, and business leaders to understand training demand, prioritize needs, and ensure training resources are aligned to business requirements.

Skills

People leadership

Training delivery

Coaching facilitators

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree in related field

Tools

Learning Management Systems

Instructor-led platforms

Virtual training tools

Job description

HomeServe USA Corp. is seeking a Training Supervisor to lead a team of learning facilitators delivering new hire, upskill, product, and leadership training across the organization.

This hands-on, player-coach role develops trainers, manages delivery standards, and ensures employees are prepared to perform successfully. You will partner with Operations, Quality, Workforce Management, and other leaders to align training with business needs, manage schedules, assignments, and certification, and