Training Supervisor - Lead & Develop Facilitators

HomeServe USA Corp.; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

401(k) plan with company match

Excellent medical, vision, dental and障

Job summary

HomeServe USA is seeking a Training Supervisor to lead a team of learning facilitators, delivering new hire, upskill, product, process, technology, and leadership training across the organization. You will translate content into engaging learning experiences, manage performance, and ensure readiness for production.

In a fast-changing customer service environment influenced by automation and AI, you will stay current, adapt training, and support transitions from training to production while

Qualifications

• Experience leading, coaching, or developing employees in a training, learning, customer service, or contact-center environment.
• Minimum of 1–2 years of experience directly related to training, facilitation, supervision, or development of contact-center employees preferred.
• Demonstrated experience delivering instructor-led, virtual, and/or blended learning programs.
• Experience in coaching facilitators or evaluating training delivery is strongly preferred.
• Strong understanding of adult learning principles and effective facilitation techniques.

Responsibilities

• Lead, coach, develop, and manage a team of learning facilitators responsible for training delivery and administration.
• Establish clear expectations and performance standards for facilitation quality, preparation, learner engagement, classroom management, and training execution.
• Observe and evaluate trainer performance regularly, providing actionable coaching and development to improve facilitation effectiveness and consistency.
• Coordinate and oversee new hire, cross-training, upskill, product, process, technology, and leadership training programs.
• Partner with Operations, Workforce Management, Quality, and business leaders to understand training demand, prioritize needs, and ensure training resources are aligned to business requirements.

Skills

Leadership

Coaching

Training delivery

Facilitation

Adult learning

Team management

Cross-functional collaboration

Education

Bachelor’s degree

Tools

LMS

Virtual learning platforms

Job description

HomeServe USA is seeking a Training Supervisor to lead a team of learning facilitators, delivering new hire, upskill, product, process, technology, and leadership training across the organization. You will translate content into engaging learning experiences, manage performance, and ensure readiness for production.

In a fast-changing customer service environment influenced by automation and AI, you will stay current, adapt training, and support transitions from training to production while