Corporate Call Center Trainer & Development Lead

HomeServe USA; Chattanooga (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

401(k) plan with company match

Excellent medical, vision, dental and

Life & disability insurance

Casual attire

Job summary

HomeServe USA Corp. in Chattanooga, TN, is seeking a Trainer to design and deliver comprehensive training programs for Center Operations.

You will lead training classes, assess needs, and collaborate with content and quality teams to ensure learning aligns with compliance and performance goals. The role requires a bachelor’s degree or certification, 3+ years of corporate training experience (call center preferred), strong communication and presentation skills, and willingness to travel up to

Qualifications

• Bachelor’s degree or certification in a related field or equivalent work experience.
• Minimum 3 years of experience delivering training programs in a corporate environment; call center experience preferred.
• Strong oral and written communication skills; excellent presentation and facilitation abilities.
• Knowledge of adult learning theory and training techniques; ability to apply them effectively.
• Ability to manage multiple priorities and work with minimal direction, with up to 10% travel.

Responsibilities

• Deliver training programs and workshops in virtual and classroom settings.
• Identify training needs through job analysis and consultation with business leaders.
• Collaborate with content development and quality teams to ensure compliance and performance improvement.
• Monitor trainee progress and provide feedback for development.
• Communicate with supervisors regarding corrective actions during training.

Skills

Bachelor’s degree

Excellent communication

Presentation skills

Facilitation skills

Analytical mindset

Microsoft Office

Adult learning

Travel up to 10%

Education

Bachelor’s degree or certification in related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

HomeServe USA Corp. in Chattanooga, TN, is seeking a Trainer to design and deliver comprehensive training programs for Center Operations.

You will lead training classes, assess needs, and collaborate with content and quality teams to ensure learning aligns with compliance and performance goals. The role requires a bachelor’s degree or certification, 3+ years of corporate training experience (call center preferred), strong communication and presentation skills, and willingness to travel up to