Training Specialist Senior

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Michigan Medicine seeks a Training Specialist within the UMH Revenue Cycle's Learning and Performance Improvement team. You will administer, organize, execute, and evaluate training programs for Professional/Hospital Billing, develop and maintain eLearning modules, and track training effectiveness.

Senior roles add project leadership and in-house initiative design. Hybrid or remote work is possible with occasional on-site classroom sessions; background in healthcare billing and Epic Revenue

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5-8 years of professional and training experience.
• eLearning development experience, experience using articulate storyline/rise.
• Experience with learning tools such as Articulate and Captivate and Learning Management Systems.
• Experience with human/learner centered design methodologies.
• Professional and/or Hospital Billing experience is a plus.

Responsibilities

• Manage the administration, organization, execution, and evaluation of training programs for Revenue Cycle applications (Professional/Hospital Billing).
• Develop and maintain Revenue Cycle related eLearning modules and training videos; track progress and assess effectiveness.
• Serve as training lead on projects and, for senior levels, design and maintain in-house training initiatives.

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

As a Training Specialist within the UMH Revenue Cycle's Learning and Performance Improvement (LPI) department, you will be tasked with the administration, organization, execution, and evaluation of training and educational programs specific to your designated application and subject matter, i.e. Professional/Hospital Billing. These programs are aimed at facilitating employee training and professional development. This role will be responsible for the development and maintenance of Revenue Cycle related and owned eLearning modules and training videos. You will be responsible for maintaining comprehensive records of training activities, tracking employee progress, and assessing the effectiveness of training programs.

Senior levels of this position will additionally be tasked with the design, development, and ongoing maintenance of in-house training initiatives as well as serving as the training lead on various projects.

Required Qualifications

Requirements For Senior Level

• Bachelor?s degree or equivalent combination of education and experience
• 5-8 years of professional and training experience
• eLearning development experience, experience using articulate storyline/rise
• Experience with learning tools such as Articulate and Captivate and Learning Management Systems.
• Experience with human/learner centered design methodologies.
• Professional and/or Hospital Billing experience is a plus

Requirements For Intermediate Level

• Bachelor?s degree or equivalent combination of education and experience
• 2-5 years of professional and training experience
• eLearning development experience, experience using articulate storyline/rise

Desired Qualifications

• A bachelor's degree in a relevant field such as Training, Information Technology or Human Performance Improvement.
• Minimum 8 years of professional experience in a training/education related role.
• Solid understanding and the ability to apply instructional design theories, methodologies, and best practices, including interactive online teaching methods.
• Significant relevant experience in design and development of training (preferably adult learners focused on IT or software training)
• Professional/Hospital Billing knowledge/work experience
• Epic Knowledge or experience.
• Epic Billing/Revenue Cycle Certification
• Professional or Hospital Billing Certified/Credentialed
• Prior MiChart/Revenue Cycle experience
• A strong team player with the ability to engage with all levels of the organization.
• Adaptable to technology and technology changes.
• Experience in leading training projects.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills, including comfort with delivering presentations and training.
• Experience in a healthcare related field.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work location for this position is remote online. This position may require some in-person training which will require the ability to be on-site if needed for classroom session(s).

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.