Training Specialist Revenue Cycle/Medical Billing/Full Time/Remote

Henry Ford Health; Troy (MI); Remote; USD 55,000 - 90,000; Full time

Job summary

A leading health care organization seeks a Training Specialist for their Revenue Cycle department. This role involves developing training materials, conducting sessions for customer service teams, and assessing training effectiveness. Candidates should possess strong communication skills and leadership experience, ideally with a Bachelor's degree in a related field.

Qualifications

• At least 5 years of experience in training.
• 1 year of curriculum development experience.
• Experience in a customer service environment with leadership responsibilities.

Responsibilities

• Develops training curriculum for new and existing employees.
• Facilitates training sessions for customer service staff.
• Evaluates training program effectiveness.

Skills

Strong interpersonal skills

Decision-making abilities

Problem-solving skills

Excellent communication skills

Education

High School Diploma

Bachelor's Degree in Education, Business Administration, or related field

Job description

Training Specialist Revenue Cycle/Medical Billing/Full Time/Remote

Join to apply for the Training Specialist Revenue Cycle/Medical Billing/Full Time/Remote role at Henry Ford Health.

Works collaboratively with leadership to identify training needs. Develops a training curriculum for all new and existing employees. Utilizes Customer Service/Insurance Recovery leadership as Subject Matter Experts (SMEs) to develop and maintain instructional materials and procedures related to the activities within the Customer Service/Insurance Recovery Department. Designs course content based on needs assessments. Evaluates the impact of training programs by establishing effectiveness criteria. Plans training schedules considering operational needs. Facilitates training sessions for Customer Service/CBO Insurance Recovery staff responsible for customer/insurance recovery activities.

Education and Experience Requirements:

• High School Diploma; Bachelor's Degree in Education, Business Administration, or related field preferred.
• At least five (5) years of experience in training.
• One (1) year of curriculum development experience.
• Two (2) years in a customer service environment with leadership responsibilities.
• Excellent documentation, verbal, and written communication skills.
• Self-motivated, organized, and able to manage time effectively.
• Strong interpersonal skills, discretion, problem-solving, and decision-making abilities.
• Experience researching, analyzing, designing, planning, organizing, coordinating, implementing, and supporting documentation and training materials.
• Coaching, counseling, leadership, and quality improvement skills.

Additional Information:

• Organization: Corporate Services
• Department: Ascension Ambulatory CBO
• Shift: Day Job
• Union Code: Not Applicable

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Human Resources
• Industries: Hospitals and Health Care, Insurance, Wellness and Fitness Services

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