Training Specialist -Central Authorization/Full Time/Remote

Henry Ford Health System; Troy (MI); Remote; USD 55,000 - 80,000; Full time

Job summary

A leading healthcare service organization is seeking a Training Specialist to enhance staff training initiatives in a full-time remote role. This position involves developing training materials, conducting training sessions, and collaborating with leadership to ensure high-quality service delivery. The ideal candidate will have significant experience in training, curriculum development, and a strong background in customer service.

Qualifications

• Minimum of 5 years' experience in the training field.
• At least 1 year of experience in curriculum development.
• 2 years of experience in a customer service environment with leadership responsibilities.

Responsibilities

• Collaborate with leadership to develop training curriculum.
• Facilitate training sessions for staff.
• Evaluate training program effectiveness.

Skills

Leadership

Communication

Documentation

Organizational Skills

Interpersonal Skills

Time Management

Education

High School Diploma

Bachelor's Degree in Education, Business Administration, or related field

Job description

Training Specialist -Central Authorization/Full Time/Remote

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a dynamic training role that directly impacts customer service quality
- Contribute to the development of instructional materials and procedures
- Engage in a collaborative environment with leadership and subject matter experts
- Utilize and enhance your leadership and communication skills

What to Expect (Job Responsibilities):
- Collaborate with leadership to identify training needs and develop a comprehensive training curriculum
- Facilitate training sessions for Customer Service/Insurance Recovery staff
- Evaluate the effectiveness of training programs through established criteria
- Design course content based on needs assessments and feedback from stakeholders
- Plan training schedules that align with operational needs

What is Required (Qualifications):
- High School Diploma required
- Bachelor's Degree in Education, Business Administration, or a related field preferred
- Minimum of five (5) years of experience in the training field
- At least one (1) year of experience in curriculum development
- Two (2) years of experience in a customer service environment with demonstrated leadership responsibilities

How to Stand Out (Preferred Qualifications):
- Excellent documentation skills
- Strong interpersonal skills and discretion
- Proven organizational and time management skills
- Ability to research, analyze, design, and implement training materials
- Experience in coaching and counseling within a training context

#HealthcareServices #TrainingDevelopment #CareerOpportunity #LeadershipSkills #CustomerService

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About the company

The Henry Ford Health System is a comprehensive, integrated, non-profit health care organization in Metro Detroit.

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