Training Specialist -Central Authorization/Full Time/Remote

Davita Inc.; Troy (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare services seeks a Training Specialist to develop and implement training programs for their Customer Service/Insurance Recovery Department. This remote, full-time role requires strong leadership and communication skills alongside several years of training experience. The ideal candidate will enhance onboarding and ongoing education for staff, ensuring quality service and compliance in customer/insurance recovery processes.

Qualifications

• 5 years experience in training field.
• 1 year of curriculum development.
• Experience in customer service with leadership responsibilities.

Responsibilities

• Develops a training curriculum for new and existing employees.
• Facilitates training sessions for customer service staff.
• Evaluates the effectiveness of training programs.

Skills

Communication

Leadership

Organizational skills

Problem solving

Decision making

Interpersonal skills

Education

High School Diploma

Bachelor's Degree in Education, Business Administration, or related field

Job description

Training Specialist -Central Authorization/Full Time/Remote

Works collaboratively with leadership to identify training needs. Develops a training curriculum for all new and existing employees. Utilizes Customer Service/Insurance Recovery leadership as Subject Matter Experts (SME) to develop and maintain instructional materials and procedures related to the activities within the Customer Service/Insurance Recovery Department. Designs course content, using information gained from requesting party through needs assessments. Evaluates the impact of delivered training programs by identifying criteria that can be used to assess the effectiveness of training. Plans training schedules considering operational needs. Facilitates training sessions for all Customer Service/CBO Insurance Recovery staff directly or indirectly responsible for any customer/insurance recovery related activity.

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma.
• Bachelor's Degree in Education, Business Administration, or related field preferred.
• Five (5) years of experience in the training field.
• One (1) year of curriculum development.
• Two (2) years of experience in a customer service environment with demonstrated leadership responsibilities.
• Excellent verbal and written communication skills.
• Self-directed and self-motivated. Strong interpersonal skills and discretion.
• Organizational and time management skills.
• Problem solving and decision making ability.
• Demonstrated ability to research, analyze, design, plan, organize, coordinate, implement, and perform necessary follow-up as related to documentation and support materials.
• Coaching and counseling.
• Organization and planning. Leadership and management.
• Quality improvement.

Additional Information

• Organization: Corporate Services
• Department: Ascension Central Authorizatio