Training Specialist

Harvey Nash; O’Fallon (MO); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Harvey Nash USA is seeking a Customer Training Specialist to deliver training and education to customers using Zoom, Teams, and Adobe Connect.

Based in O'Fallon, MO with a hybrid schedule (2-3 days in the office), you will create, update, and maintain training materials, coordinate onboarding, and drive engaging learning experiences for diverse audiences. You’ll collaborate with cross-functional teams to reflect current product capabilities.

Qualifications

• Experience in customer training, learning and development, or training program coordination.
• Strong presentation, facilitation, and training delivery skills.
• Experience conducting virtual training sessions or webinars.
• Excellent customer service and communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities with exceptional attention to detail.

Responsibilities

• Deliver customer training sessions and product education through virtual platforms (Zoom, Teams, Adobe Connect).
• Present and facilitate engaging learning experiences for audiences of varying sizes and technical expertise.
• Coordinate training programs, customer onboarding, scheduling, communications, and session logistics.
• Manage daily Academy operations, including monitoring team mailboxes, setting up user access, responding to requests, and resolving learning-related issues.
• Create, update, and maintain training materials, presentations, guides, and customer-facing documentation.
• Collaborate with cross-functional teams to understand customer needs and improve learning experiences.
• Ensure training content is accurate, accessible, engaging, and aligned with current product capabilities.

Skills

Customer training

Presentation skills

Virtual training

Customer service

Organizational skills

Multitasking

Tools

Adobe Connect

Zoom

Microsoft Teams

Job description

Harvey Nash USA has been engaged to find a talented Customer Training Specialist, a global leader in the Financial Services industry.

Title: Customer Training Specialist/Learning & Development Specialist

Location: O'Fallon, MO 63368- (Hybrid 2-3 days in office)

Day-to-Day

• Deliver customer training sessions and product education through virtual platforms such as Zoom, Microsoft Teams, and Adobe Connect.
• Present and facilitate engaging learning experiences for audiences of varying sizes and technical expertise.
• Coordinate training programs, customer onboarding, scheduling, communications, and session logistics.
• Manage daily Academy operations, including monitoring team mailboxes, setting up user access, responding to requests, and resolving learning-related issues.
• Create, update, and maintain training materials, presentations, guides, and customer-facing documentation.
• Collaborate with cross-functional teams to understand customer needs and improve learning experiences.
• Ensure training content is accurate, accessible, engaging, and aligned with current product capabilities.

Must-Have Skills

• Experience in customer training, learning and development, customer education, or training program coordination.
• Strong presentation, facilitation, and training delivery skills.
• Experience conducting virtual training sessions or webinars.
• Excellent customer service and communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities with exceptional attention to detail.

Nice to Have

• Experience with Adobe Connect, Zoom, and Microsoft Teams.
• Experience developing and maintaining training materials and learning documentation.
• Experience with customer onboarding, learning platforms, user access management, or Academy operations.
• Experience in financial services or customer education for products and services.
• Experience collaborating with product teams, subject matter experts, and other internal stakeholders.

Soft Skills

• Customer-focused and service-oriented.
• Confident, engaging, and comfortable speaking to audiences.
• Proactive, resourceful, and able to work independently.
• Strong interpersonal and relationship-building skills.
• Detail-oriented with excellent time management and multitasking abilities.
• Collaborative and adaptable in a dynamic environment.

Education

Educational qualifications are not specifically stated in the job description.

Relevant education or training in Learning & Development, Education, Communications, Business, or a related field may be beneficial.

A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $30 - $33Hourly on W2.

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.