Training Specialist

Integrated Resources, Inc ( IRI ); Johnston (RI); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Integrated Resources, Inc ( IRI ) is seeking a Training Specialist I to develop and deliver training programs for a Customer Service Contact Center environment. The role supports ILT, SOPs, job aids, and eLearning content across remote and limited in-person settings.

The candidate will facilitate training sessions, coordinate with cross-functional teams, and implement assessment criteria to measure program effectiveness, while utilizing LMS platforms and MS Office tools.

Qualifications

• Bachelor’s degree or 5 years of progressive training experience.
• Experience creating and facilitating technical and operational training programs.
• Experience developing training materials for classroom and eLearning environments.

Responsibilities

• Develop and maintain training materials including ILT, SOPs, job aids, eLearning content and assessments.
• Facilitate classroom, virtual, and on-the-job training programs, demonstrations, workshops, and meetings.
• Partner with operations and product teams to identify training gaps and solutions.
• Track training participation, results, retraining needs, and program effectiveness.

Skills

Facilitation

Presentation

Organizational skills

Time management

Stakeholder management

Communication

Problem-solving

Training delivery

Classroom & eLearning

Education

Bachelor’s degree or equivalent experience

Tools

LMS platforms

Microsoft Office

Job description

Work Model: Remote with limited in-person meetings

Duration: 24 Months | Possible Extension

Pay Rate: $30/hour on W2

Job details:

We are seeking a motivated Training Specialist I to support the development and delivery of training programs for a Customer Service Contact Center environment.

Key Responsibilities

• Develop and maintain training materials, including instructor-led training (ILT), SOPs, job aids, eLearning content, and assessments.
• Facilitate classroom, virtual, and on-the-job training programs, demonstrations, workshops, and meetings.
• Partner with operational and product teams to identify training gaps and develop effective solutions.
• Track training participation, assessment results, retraining needs, and program effectiveness.
• Develop assessment criteria and processes to evaluate and improve training programs.
• Utilize modern training methodologies, tools, and Learning Management Systems (LMS).
• Collaborate with cross-functional teams and stakeholders to implement training initiatives.
• Participate in emergency or storm response assignments when required.

Required Qualifications

• Bachelor’s degree or at least 5 years of progressive training experience.
• Proven experience creating and facilitating technical and operational training programs.
• Experience developing training materials for both classroom and eLearning environments.
• Strong facilitation, presentation, organizational, and time-management skills.
• Ability to manage multiple training programs and stakeholders simultaneously.
• Experience with LMS platforms, Microsoft Office, and other training-related tools.
• Strong communication, problem-solving, and stakeholder management skills.

Preferred Qualifications

• Experience in the utility, energy, customer service, or regulated industry.
• Knowledge of electric or gas operations, policies, processes, systems, or tariffs.
• Understanding of customer experience processes within a regulated environment.
• Familiarity with Rhode Island regulations and policies is a plus.