Technical Trainer

iberdrola; Augusta (ME); On-site; USD 87,000 - 110,000; Full time

Benefits offered by this job

Benefits

Performance bonus

401k match

Health coverage

Tuition reimbursement

Career development

Job summary

Avangrid seeks a Technical Trainer in Augusta, ME to design, update, and deliver complex training programs for customer service and corporate initiatives. You may lead junior staff and monitor training effectiveness, maintaining records and reporting on progress.

The role requires at least 3 years of experience, a bachelor's in instructional design or related field, and ability to work in an office environment. A strong knowledge of training systems and internal communications is preferred.

Qualifications

• Minimum years of experience: 3+ years of experience
• Bachelor's degree in instructional design, or other relevant area of study
• Equivalent experience and education

Responsibilities

• Adminsisters, organizes, and conducts training and educational programs in connection with corporate and customer services initiatives that impact the CRC and/or regional customer service.
• Conducts ongoing evaluations to ensure effectiveness of programs and recommends modifications as necessary. Reviews system generated reports to assure customer satisfaction and ensure adherence to customer service business practices.
• Updates routine and standardized training programs.

Skills

3+ years experience

Education

Bachelor's degree in instructional design

Equivalent experience and education

Job description

Technical Trainer

Location: Augusta, ME

Reports to: Supervisor, Technical Training

Work Type: Office

The salary range for this position is based on experience level ranging from $86,500 to $109,500,000 plus up to 16% bonus

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance-based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

Job Summary:

Conducts ongoing evaluations to ensure effectiveness of training programs and recommends modifications as necessary. Updates and conducts as necessary, routine and standardized training programs. Develops and conducts complex training programs and associated internal communications in response to organizational needs. May serve as a lead trainer to junior staff. Conducts quality monitoring of customer representatives. Maintains records of training activities and employee progress and monitors effectiveness of programs.

Key Responsibilities:

1. Administers, organizes, and conducts training and educational programs in connection with corporate and customer services initiatives that impact the CRC and/or regional customer service. May develop internal communications for customer service explaining policies and procedures and business initiatives.
2. Conducts ongoing evaluations to ensure effectiveness of programs and recommends modifications as necessary. Reviews system generated reports to assure customer satisfaction and ensure adherence to customer service business practices.
3. Updates routine and standardized training programs.
4. May maintains records of training activities and employee progress and monitors effectiveness of programs.

Qualifications:

• Minimum years of experience: 3+ years of experience
• Bachelor's degree in instructional design, or other relevant area of study
• Equivalent experience and education

Preferred Qualifications:

• Working knowledge of customer information and ancillary systems, customer service policy and procedures.
• Experience working in a formal management system.

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Company: CENTRAL MAINE POWER CO Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail] .

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.

Job Posting End Date: August-29-2026