Corporate Trainer (Utilities)

F. H. Cann & Associates, Inc.; Massachusetts; On-site; USD 70,000 - 100,000; Full time

Job summary

F.H. Cann & Associates is seeking an experienced Corporate Training Specialist to develop, deliver, and maintain training programs for customer service and contact center operations supporting gas and electric utility clients.

The role emphasizes adult learning, instructional design, and the creation of engaging e-learning content using Articulate 360 or similar tools, with responsibilities spanning new-hire training, effectiveness evaluation, and regulatory compliance.

Qualifications

• Experience in adult learning, instructional design, and training delivery.
• Experience creating engaging e-learning content using Articulate 360 or similar learning technologies.
• Experience training new hires and existing employees and evaluating training effectiveness.
• Ability to ensure compliance with client and regulatory requirements.

Responsibilities

• Develop, deliver, and maintain utility-specific training programs for customer service and contact center operations.
• Create and update e-learning modules, assessments, and learning materials using Articulate 360 and other tools.
• Prepare educational materials such as presentations and SharePoint content as needed.
• Support and mentor new employees; monitor attendance and training records.
• Conduct evaluations to identify areas for improvement and monitor training effectiveness.
• Attend client working sessions and training as needed; handle other projects as directed.

Skills

Adult learning

Instructional design

Training delivery

Articulate 360

E-learning content development

Regulatory compliance

Training needs assessment

Stakeholder coordination

Tools

Articulate 360

SharePoint

Job description

F.H. Cann & Associates is seeking an experienced Corporate Training Specialist with extensive utility industry experience to develop, deliver, and maintain training programs for customer service and contact center operations supporting gas and electric utility clients. The ideal candidate will possess a strong background in adult learning, instructional design, and training delivery, with experience creating engaging e-learning content using Articulate 360 or similar learning technologies. This role will be responsible for training new hires and existing employees, evaluating training effectiveness, supporting operational initiatives, and ensuring compliance with client and regulatory requirements.

Essential Functions

• Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
• Partner with management to identify training needs and coordinate training schedules.
• Develop, deliver, and maintain utility-specific training programs supporting gas and electric customer service, billing, collections, outage response, field service coordination, and regulatory compliance requirements
• Create and update e-learning modules, assessments, and learning materials utilizing Articulate 360 and other instructional design tools
• Prepare educational material such as power point presentations, SharePoint content, videos etc. as needed
• Support and mentor new employees
• Keep attendance and other records of training
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training
• Attend client working sessions/meeting/training as needed
• Other projects as directed.