DC Training & Quality Specialist - Growth & Impact

DHL eCommerce; Stow (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision

Paid Time Off

Holidays & Floating Holidays

Employee Discount Program

Tuition Reimbursement

Job summary

DHL eCommerce in Ohio, Stow is seeking a Training & Quality Specialist to train hourly and agency workers and uphold quality across the distribution center. You will deliver engaging programs, coach staff, and conduct audits to identify root causes while supporting continuous improvement aligned with DHL's Quality Leader vision.

The role requires understanding DC operations, training methods, and quality control, with strong communication and Excel skills.

Qualifications

• High school diploma required; a degree in a related field is a plus.
• Internal DHL candidates: 6 months in DHL operations.
• External candidates: 1 year in training or quality in an ops/logistics setting.

Responsibilities

• Lead training for hourly and agency workers using DHL methodologies.
• Provide on-the-job coaching and feedback to reinforce training.
• Perform quality audits, identify root causes, and support improvement actions.
• Prepare daily training activity reports and update training materials.

Skills

Communication skills

English language

Coaching

Training delivery

Time management

Teamwork

Education

High school diploma

Bachelor's degree (plus)

Tools

Excel

TWI certification onboarding

Job description

DHL eCommerce in Ohio, Stow is seeking a Training & Quality Specialist to train hourly and agency workers and uphold quality across the distribution center. You will deliver engaging programs, coach staff, and conduct audits to identify root causes while supporting continuous improvement aligned with DHL's Quality Leader vision.

The role requires understanding DC operations, training methods, and quality control, with strong communication and Excel skills.