Training & Quality Champion – Logistics

International Executive Service Corps; Irving (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

401k with company match

Medical, Dental, Vision

Paid Time Off

Holidays

Employee Assistance Program

Job summary

DHL Group is seeking a Training & Quality Specialist to train hourly workers, audit quality, and support continuous improvement across the DC operations. The role emphasizes the DHL Way, safety, and accurate process execution to drive first-time quality and employee engagement.

The TQS will deliver on-the-job training, perform inspections, and help implement corrective actions while collaborating with supervisors and the Training and Quality Manager.

Qualifications

• High school or equivalent
• A degree, qualification, or evidence of continuous professional development in your area of expertise a plus.
• Internal candidates: 6 months experience in DHL operations
• External candidates: 1 year experience in training or quality (in an operational environment or logistics industry a plus).

Responsibilities

• Conduct training and orientations for hourly workers using the DHL Way methodology.
• Provide ongoing coaching and feedback to reinforce training concepts.
• Administer 1st 30 Day SOP and support new-employee development.
• Train hourly workers on new processes and ensure understanding of procedures.
• Lead quality audits and document findings; support root-cause analysis.

Skills

English fluency

Communication skills

Time management

Continuous improvement

Tech literacy

Basic Excel

Education

High school diploma or equivalent

Degree or professional development a plus

Tools

Excel

Job description

DHL Group is seeking a Training & Quality Specialist to train hourly workers, audit quality, and support continuous improvement across the DC operations. The role emphasizes the DHL Way, safety, and accurate process execution to drive first-time quality and employee engagement.

The TQS will deliver on-the-job training, perform inspections, and help implement corrective actions while collaborating with supervisors and the Training and Quality Manager.