Training & Quality Improvement Specialist

U.S. Department of Veterans Affairs; Vancouver (WA); On-site; USD 54,000 - 86,000; Full time

Job summary

Veterans Health Administration, Department of Veterans Affairs, is seeking a Training Specialist for the Portland Healthcare System, OCC. The role develops, implements, and maintains administrative training programs for employees, coordinating orientation and creating onboarding materials to align staff with the organization’s mission, structure, and policies.

The position emphasizes quality assurance, data capture for tracking training progress, and continuous improvement through new directives

Responsibilities

• Develops, maintains, and administers training programs for staff.
• Coordinates orientation activities for new employees and prepares materials to acquaint new employees with the organization's mission, structure, history, objectives, and policies.
• Facilitates the development and maintenance of standard operating procedures.
• Ensures quality provisions are planned, developed, and implemented to identify, prevent, and correct unsatisfactory conditions and elements that influence regulatory correctness and responsiveness of staff.
• Works with Supervisors, Medical Support Assistants, and other staff to develop data capture and electronic procedures to track the progress of quality program management initiatives.
• Analyzes segments of the business process or transactions and identifies indicators, progress measures, objectives, and emphasizes areas for action for improvement.
• Develops, implements, and evaluates training courses and programs and assess quality and effectiveness for continuous improvement.
• Monitors newly released directives, national, VISN, and facility policies and releases patches regularly to assess any potential effects on end-users and employees.
• Conducts and evaluates employee training needs assessments to provide guidance to the Business Office Management on establishing and operating internal training programs, developing or obtaining training aids, and selecting appropriate training resources.
• Investigates and analyzes adverse quality trends or conditions and initiates corrective action.
• Tracks all employee education and training compliance, utilizing established computer system software and Talent Management System and will use this to prepare reports on the status of training hours and mandatory courses.
• Participates in process improvement teams and assists managers and technical experts develop realistic quality improvement plans.
• Performs other related duties as assigned.

Job description

Veterans Health Administration, Department of Veterans Affairs, is seeking a Training Specialist for the Portland Healthcare System, OCC. The role develops, implements, and maintains administrative training programs for employees, coordinating orientation and creating onboarding materials to align staff with the organization’s mission, structure, and policies.

The position emphasizes quality assurance, data capture for tracking training progress, and continuous improvement through new directives