Senior Medical Administration Supervisor – Enrollment & AOD Ops

U.S. Department of Veterans Affairs; White City (OR); On-site; USD 75,000 - 97,000; Full time

Job summary

U.S. Department of Veterans Affairs in White City, OR seeks a Supervisory Medical Administration Specialist to lead Member Services, Enrollment & Eligibility, and 24/7 AOD operations.

You will oversee schedules, ensure timely veteran onboarding, and maintain accurate administrative records while guiding HT38-related staff competencies. The role requires coordinating with clinical leads, ensuring adherence to VHA directives, and training staff on felon program requirements.

Qualifications

• Requires supervisory, technical, and administrative leadership for veteran‑facing programs.
• Oversees Enrollment & Eligibility workflows and 24/7 AOD operations.
• Acts as HT38 technical authority for HT38 occupations (MSA, GS-0679).
• Ensures compliance with VHA policy and directives.
• Maintains 24/7 coverage and escalation protocols for administrative records.

Responsibilities

• Supervise Member Services, Enrollment & Eligibility, and AOD operations.
• Coordinate outpatient scheduling to meet directives.
• Train staff on felon program requirements.
• Maintain legal records of admissions/discharges/transfers.
• Lead and standardize E&E workflows.

Skills

Leadership

Administration

Enrollment & Eligibility

Scheduling

Job description

U.S. Department of Veterans Affairs in White City, OR seeks a Supervisory Medical Administration Specialist to lead Member Services, Enrollment & Eligibility, and 24/7 AOD operations.

You will oversee schedules, ensure timely veteran onboarding, and maintain accurate administrative records while guiding HT38-related staff competencies. The role requires coordinating with clinical leads, ensuring adherence to VHA directives, and training staff on felon program requirements.