Training Specialist

U.S. Department of Veterans Affairs; Vancouver (WA); On-site; USD 54,000 - 86,000; Full time

Job summary

Veterans Health Administration, Department of Veterans Affairs, is seeking a Training Specialist for the Portland Healthcare System, OCC. The role develops, implements, and maintains administrative training programs for employees, coordinating orientation and creating onboarding materials to align staff with the organization’s mission, structure, and policies.

The position emphasizes quality assurance, data capture for tracking training progress, and continuous improvement through new directives

Responsibilities

• Develops, maintains, and administers training programs for staff.
• Coordinates orientation activities for new employees and prepares materials to acquaint new employees with the organization's mission, structure, history, objectives, and policies.
• Facilitates the development and maintenance of standard operating procedures.
• Ensures quality provisions are planned, developed, and implemented to identify, prevent, and correct unsatisfactory conditions and elements that influence regulatory correctness and responsiveness of staff.
• Works with Supervisors, Medical Support Assistants, and other staff to develop data capture and electronic procedures to track the progress of quality program management initiatives.
• Analyzes segments of the business process or transactions and identifies indicators, progress measures, objectives, and emphasizes areas for action for improvement.
• Develops, implements, and evaluates training courses and programs and assess quality and effectiveness for continuous improvement.
• Monitors newly released directives, national, VISN, and facility policies and releases patches regularly to assess any potential effects on end-users and employees.
• Conducts and evaluates employee training needs assessments to provide guidance to the Business Office Management on establishing and operating internal training programs, developing or obtaining training aids, and selecting appropriate training resources.
• Investigates and analyzes adverse quality trends or conditions and initiates corrective action.
• Tracks all employee education and training compliance, utilizing established computer system software and Talent Management System and will use this to prepare reports on the status of training hours and mandatory courses.
• Participates in process improvement teams and assists managers and technical experts develop realistic quality improvement plans.
• Performs other related duties as assigned.

Job description

• Department: Department of Veterans Affairs

The incumbent serves as the Training Specialist for VA Portland Healthcare System, Office of Community Care (OCC). The primary responsibility is developing, implementing, and maintaining the ongoing administrative training programs for employees within the VA Portland Healthcare System, OCC.

Key Responsibilities

Major duties include, but are not limited to: Develops, maintains, and administers training programs for staff. Coordinates orientation activities for new employees and prepares materials to acquaint new employees with the organization's mission, structure, history, objectives, and policies. Facilitates the development and maintenance of standard operating procedures.

Ensures quality provisions are planned, developed, and implemented to identify, prevent, and correct unsatisfactory conditions and elements that influence the regulatory correctness and responsiveness of staff. Works with Supervisors, Medical Support Assistants, and other staff as needed to develop data capture and electronic procedures to track the progress of quality program management initiatives.

Analyzes segments of the business process or transactions and identifies indicators, progress measures, objectives, and emphasizes areas for action for improvement. Develops, implements, and evaluates training courses and programs and assess quality and effectiveness for continuous improvement. Monitors newly released directives, national, VISN, and facility policies and releases patches regularly to assess any potential effects on end-users and employees.

Conduct and evaluate employee training needs assessments to provide guidance to the Business Office Management on establishing and operating internal training programs, developing or obtaining training aids, and selecting appropriate training resources. Investigates and analyzes adverse quality trends or conditions and initiates corrective action.

Tracks all employee education and training compliance, utilizing established computer system software and Talent Management System and will use this to prepare reports on the status of training hours and mandatory courses. Participates in process improvement teams and assists managers and technical experts develop realistic quality improvement plans. Performs other related duties as assigned.

Promotion Potential: This is a developmental position leading to a GS-09 level, performing assignments intended to broaden skills and provide practical experience leading to progressively more complex assignments performed under progressively less supervision. The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 7:30am-4pm Virtual: This is not a virtual position. Position Description/PD#: Training Specialist/PD219000 and PD248880 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54370 – $86461/yr.

What is the application deadline?

Applications close on 2026-11-04.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.