Training & Quality Assurance Specialist

LKQ Corporation; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Paid Time Off

Paid Parental Leave

Fertility Coverage

401k with Generous Company Match

Company Paid Life Insurance and Long-Т

Long-Term Disability

Short-Term Disability

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Job summary

LKQ Corporation is hiring a Training & Quality Assurance Specialist to organize, conduct, and evaluate training for new and existing employees across locations. You will design programs, deliver sessions, and maintain supporting content.

The role requires a Bachelor's degree and at least 3 years of related experience, with travel to multiple locations to train on applications and processes, and the ability to provide actionable feedback to improve performance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of related experience.
• Ability to add, subtract, multiply, and divide; interpret graphs.

Responsibilities

• Assess training needs.
• Select materials and delivery methods for programs on a variety of topics.
• Maintain the production of guides, videos, and other supporting content.
• Conduct training sessions and present training content.
• Schedule classes, set up systems and equipment, and coordinate enrollment.
• Ensure training logs are completed and all participation tracked.
• Review and reinforce the use of eLearning programs where applicable.
• Evaluate and score recorded and live calls, providing feedback to agents and leaders to enhance performance and develop best practices for ongoing improvement.
• Travel to different locations to train on existing and new applications, processes, and procedures to ensure a consistent and high level of performance.
• Assume other duties as assigned.

Skills

Training needs assessment

Instructional delivery

Feedback and coaching

Multitasking

Presentation skills

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Outlook

Word

Excel

PowerPoint

Job description

LKQ Corporation is hiring a Training & Quality Assurance Specialist to organize, conduct, and evaluate training for new and existing employees across locations. You will design programs, deliver sessions, and maintain supporting content.

The role requires a Bachelor's degree and at least 3 years of related experience, with travel to multiple locations to train on applications and processes, and the ability to provide actionable feedback to improve performance.