Trainer

LKQ Corporation; United States; À distance; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health/Dental/Vision Insurance

Paid Time Off

Paid Parental Leave

Fertility Coverage

401k with Generous Company Match

Company Paid Life Insurance and Long-Т

Long-Term Disability

Short-Term Disability

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Résumé du poste

LKQ Corporation is hiring a Training & Quality Assurance Specialist to organize, conduct, and evaluate training for new and existing employees across locations. You will design programs, deliver sessions, and maintain supporting content.

The role requires a Bachelor's degree and at least 3 years of related experience, with travel to multiple locations to train on applications and processes, and the ability to provide actionable feedback to improve performance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of related experience.
• Ability to add, subtract, multiply, and divide; interpret graphs.

Responsabilités

• Assess training needs.
• Select materials and delivery methods for programs on a variety of topics.
• Maintain the production of guides, videos, and other supporting content.
• Conduct training sessions and present training content.
• Schedule classes, set up systems and equipment, and coordinate enrollment.
• Ensure training logs are completed and all participation tracked.
• Review and reinforce the use of eLearning programs where applicable.
• Evaluate and score recorded and live calls, providing feedback to agents and leaders to enhance performance and develop best practices for ongoing improvement.
• Travel to different locations to train on existing and new applications, processes, and procedures to ensure a consistent and high level of performance.
• Assume other duties as assigned.

Connaissances

Training needs assessment

Instructional delivery

Feedback and coaching

Multitasking

Presentation skills

Problem solving

Formation

Bachelor's degree or equivalent experience

Outils

Outlook

Word

Excel

PowerPoint

Description du poste

Join the LKQ Family! We’re looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be.

Responsible for organizing, conducting, and evaluating training and quality assurance for new and existing employees.

Essential Job Duties

• Assess training needs.
• Select materials and delivery methods (e.g., instructor-led, web demos, video conferences, workshops) for programs on a variety of topics.
• Maintain the production of guides, videos, and other supporting content.
• Conduct training sessions and present training content.
• Schedule classes, set up systems and equipment, and coordinate enrollment.
• Ensure training logs are completed and all participation tracked.
• Review and reinforce the use of eLearning programs where applicable.
• Evaluate and score recorded and live calls, providing feedback to agents and leaders to enhance performance and develop best practices for ongoing improvement.
• Travel to different locations to train on existing and new applications, processes, and procedures to ensure aconsistent and high level of performance.
• Assume other duties as assigned.

Supervisory Responsibilities

• Not responsible for supervising employees.

Minimum Requirements

Education & Experience

• Bachelor’s degree or equivalent experience.
• 3+ years of related experience required; Still acquiring higher-level knowledge and skills; Degree or equivalent work experience.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect one’sjob or assigned functional area.
• Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Handle multiple tasks or projects simultaneously with moderate complexity.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 25 pounds.
• Some positions in this classification may involve operating a motor vehicle for work-related duties. Employees assigned driving responsibilities must meet all applicable eligibility and safety requirements.

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts

Join us for an exciting career journey with positive, driven individuals.