Training & Ops Lead – Installation Materials

Floor & Decor Holdings Inc.; Stockton (CA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

401k match

Employee Stock Purchase Plan

Health insurance

Paid time off

Paid holidays

Volunteer time off

Career growth

Job summary

Floor & Decor is seeking a trainer for Product Sales Specialists in a fast-paced store environment in Stockton, CA. The role focuses on developing staff, delivering exceptional customer service, and conveying product knowledge to customers.

Responsibilities include leading certification courses, merchandising oversight, and guiding associates in showroom operations. The position requires a high school diploma and at least one year of customer service or sales experience.

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Responsibilities

• Act and work in a manner that is consistent with company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Skills

Communication

Multi-tasking

Sales experience

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a trainer for Product Sales Specialists in a fast-paced store environment in Stockton, CA. The role focuses on developing staff, delivering exceptional customer service, and conveying product knowledge to customers.

Responsibilities include leading certification courses, merchandising oversight, and guiding associates in showroom operations. The position requires a high school diploma and at least one year of customer service or sales experience.