Training Operations Manager - Columbus

CBRE Group, Inc.; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

CBRE Group, Inc. in Columbus, OH is seeking a Training Operations Manager to oversee a team responsible for planning, managing, and directing our training program. You will supervise trainers, coordinate daily activities, and produce reports evaluating revenue, expenses, and performance.

This role requires strong leadership, process improvement, and collaboration across regional teams. You will help develop training programs and ensure policy compliance while fostering CBRE RISE values.

Responsibilities

• Provide formal supervision to trainers and conduct performance evaluations.
• Coordinate team's daily activities, set schedules, and cross-train staff.
• Prepare ad hoc data reports for revenue, expenses, and other business metrics.
• Manage the monthly forecasting process for assigned clients or regions.
• Ensure compliance with company policy, licensing, real estate law, and guidelines.
• Maintain data integrity across systems used by the team.
• Share best practices with regional teams and departments.
• Assist with development of training programs and system trainings.
• Facilitate communication of policies to create regional consistency.
• Lead by example and model CBRE RISE values.
• Identify and resolve day-to-day and moderately complex issues in systems and processes.

Job description

About The Role:

As a CBRE Training Operations Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a training program.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support a team of trainers.

What You'll Do:

• Provide formal supervision to trainers. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Prepare ad hoc data reports for revenue, expenses, and other business metrics. Evaluate trends to identify opportunities to improve financial performance. Manage the monthly forecasting process for assigned clients or regions.
• Ensure compliance with company policy, business and professional licensing, real estate law, and state, and federal guidelines.
• Maintain data integrity across systems used by the team.
• Partner with regional teams and departments to identify and implement organizational “best practices.
• Assist with the development of training programs, business processes, and system training programs.
• Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.