Training Operations Manager

IAPP; Portsmouth (NH); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Base salary and bonus

Casual dress

Dog-friendly office

Summer hours

Sabbaticals after seven years

Job summary

The IAPP in Portsmouth, NH is seeking a Training Operations Manager to oversee day-to-day operations of the training department, ensure delivery of training products, quality management of trainers, process documentation and improvement, and manage logistics for training delivery.

The role requires coordinating with marketing, sales, and fulfillment, maintaining master schedules, and leading training at conferences.

Qualifications

• Bachelor's degree from four-year College or university; and at least three years related experience and/or training; or equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite.
• Salesforce proficiency preferred.

Responsibilities

• Oversee faculty coordination and communication, faculty network, faculty handbook and agreements
• Oversee all operational and logistical aspects of virtual and in-person trainings
• Supports the maintenance of a master schedule of training, trainers and facilitators
• Evaluate and recommend improvements to IAPP training and delivery fulfillment
• Evaluate trainings and trainer performance to support continual improvement and ensure customer satisfaction
• Liaise with marketing, sales, and fulfillment teams to support the success of training products and events
• Team lead for training at several conferences per year
• Oversees document preparation for conference trainings including training staff information packet and event wrap up document
• Drive process improvement and documentation
• Ensure accurate and timely tracking of training contributions
• Support organization-wide growth and development of operations
• Monitor instructor-led training feedback to better understand and service our customers
• Manage the performance of a team through selection, training and performance feedback deliveryAdhere to department budget so that deliverables are on-time and within budget
• Promote IAPP culture and core values
• Some U.S. and international travel required

Skills

Team leadership

Operations management

Vendor coordination

Education

Bachelor's degree

Tools

Microsoft Office Suite

Salesforce

Job description

The Training Operations Manager role is responsible for assuring successful day-to-day operations of the training department including oversight of the launch and delivery of IAPP training products, quality management of trainers, process documentation and improvement, and managing logistics of IAPP training delivery.

Essential Duties and Responsibilities

• Oversee faculty coordination and communication, faculty network, faculty handbook and agreements
• Oversee all operational and logistical aspects of virtual and in-person trainings
• Supports the maintenance of a master schedule of training, trainers and facilitators
• Evaluate and recommend improvements to IAPP training and delivery fulfillment
• Evaluate trainings and trainer performance to support continual improvement and ensure customer satisfaction
• Liaise with marketing, sales, and fulfillment teams to support the success of training products and events
• Team lead for training at several conferences per year
• Oversees document preparation for conference trainings including training staff information packet and event wrap up document
• Drive process improvement and documentation
• Ensure accurate and timely tracking of training contributions
• Support organization-wide growth and development of operations
• Monitor instructor-led training feedback to better understand and service our customers
• Manage the performance of a team through selection, training and performance feedback deliveryAdhere to department budget so that deliverables are on-time and within budget
• Promote IAPP culture and core values
• Some U.S. and international travel required

Additional Duties

• Additional duties as assigned

Minimum Qualifications

Education and/or Experience

• Bachelor's degree (B.A.) from four-year College or university; and at least three years related experience and/or training; or equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite.
• Proficiency in Salesforce preferred.

At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.

About the IAPP

The IAPP is a policy neutral, not-for-profit association founded in 2000 with a mission to define, promote and improve the professions of privacy, AI governance and digital responsibility globally . More information about the IAPP is available at iapp.org .

What We Offer

Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine’s Hall of Fame for “Best Small Companies to Work for in NH.”

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.