Approved Training Programs Intake Coordinator

ISACA; United States; On-site; USD 45,000 - 63,000; Full time

Job summary

ISACA is seeking an Intake Coordinator to provide administrative and operational support for trainer and training organization intake, evaluation, and related quality management activities. You will review submissions, coordinate follow-ups, and maintain audit-ready records across ISACA's global training network.

The role involves communicating requirements, deadlines, and next steps to trainers, evaluators, and internal teams, while ensuring a consistent intake experience and timely processing

Qualifications

• Experience organizing and reviewing applications, reports, and records for completeness.
• Ability to follow templates, checklists, and escalation paths.
• Ability to manage multiple deadlines with strong attention to detail.
• Professional written and verbal communication skills.
• Ability to maintain confidential records and escalate non-routine matters.

Responsibilities

• Receive, organize, and review trainer and training organization applications for completeness.
• Track applications, submissions, open items, and required updates for visibility.
• Communicate requirements, deadlines, and next steps to trainers and evaluators.
• Prepare intake summaries and coordinate documentation for evaluations and renewals.
• Maintain accurate, audit-ready records in CRM and program systems.
• Support readiness activities for new products and course content updates.
• Identify process improvements and follow privacy and record-retention requirements.

Skills

Attention to detail

Organization

Communication

Team collaboration

Time management

Professional writing

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Teams

SharePoint

CRM systems

Reporting tools

Job description

About ISACA

ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 195,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 195 countries and with more than 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.

About ISACA

ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 195,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 195 countries and with more than 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.

Overview

The Approved Training Programs Intake Coordinator provides administrative and operational support for trainer and training organization intake, evaluation, approval, renewal, and related quality management system activities. This role reviews submissions for completeness, coordinates follow-up, maintains accurate and audit-ready records, tracks required updates, and supports timely communication with internal and external stakeholders. The coordinator helps ensure a consistent, responsive, and well-documented intake experience across ISACA’s global training network.

Responsibilities

• Receive, organize, and review trainer and training organization applications, activity reports, qualifications, and QMS materials for completeness; identify missing, outdated, unclear, or inconsistent information; and coordinate follow-up using approved templates and guidance.
• Track applications, QMS submissions, open items, partner responses, training activity, learner feedback, corrective actions, required updates, outcomes, routine reports, status updates, templates, checklists, procedures, trackers, and standard communications to support accurate program visibility and follow-through.
• Communicate requirements, deadlines, status updates, and next steps to trainers, training organizations, evaluators, and internal teams to support timely and consistent intake processing.
• Prepare intake summaries, organize case materials, and coordinate documentation, scheduling, and communications required for evaluations, approvals, renewals, and reapprovals.
• Maintain accurate, confidential, and audit-ready records in the CRM and other program systems.
• Support readiness activities for new or updated products, course content, and job practice changes by tracking required updates, coordinating materials, supporting related communications, monitoring progress, and escalating technical questions, delays, quality concerns, or other non-routine matters to the appropriate evaluator or program owner.
• Identify process improvements, cross-train across assigned program areas, provide coverage as needed, and follow applicable privacy, confidentiality, information security, and record-retention requirements.

Qualifications

Required Field of Study

• Associate degree in business administration, operations, communications, education, quality management, compliance, or a related field, or an equivalent combination of education and relevant experience.

Minimum Years Of Experience Required

• 1+ years of relevant experience, or an equivalent combination of education, training, and demonstrated skills.

Description Of Minimum Relevant Experience Required

• Experience organizing and reviewing applications, reports, records, or supporting documentation for completeness.
• Ability to follow established procedures, templates, checklists, and escalation paths.
• Ability to manage multiple deadlines, tasks, and follow-up activities with strong attention to detail and organization.
• Professional written and verbal communication skills.
• Ability to maintain accurate, confidential records and elevate non-routine matters appropriately.
• Working knowledge of Microsoft Office, Teams, SharePoint, or similar tools, with the ability to learn CRM, workflow, reporting, and document-management systems.
• Ability to collaborate effectively with internal and external stakeholders.

Preferred Field Of Study

• Bachelors Degree in business administration, operations, communications, education, quality management, compliance, or a related field, or an equivalent combination of education and relevant experience.

Preferred Years Of Experience

• 2+ years of experience in program coordination, training operations, quality assurance, compliance, partner support, or a related area.

Description Of Preferred Relevant Experience

• Experience supporting training, professional association, partner, or global sales operations.
• Experience coordinating applications, evaluations, approvals, renewals, readiness activities, summaries, trackers, reports, or dashboards.
• Experience reviewing qualifications, training activities, or quality documentation for completeness.
• Experience using CRM, workflow, reporting, or document management systems.
• Experience working with stakeholders across countries and cultures; familiarity with quality-management principles or documentation practices is helpful but not required.

Competencies/Skills Required

• Attention to detail, follow-through, organization, and time management
• Professional partner support and clear written and verbal communication
• Accurate recordkeeping, process adherence, sound judgment, and appropriate escalation
• Collaboration, adaptability, continuous improvement, confidentiality, and cultural awareness
• Proficiency with standard business and workflow tools

This position may require periodic onsite attendance, either currently or in the future, based on business needs. Occasional travel may also be required to attend company-sponsored events, meetings, all-hands gatherings, training sessions, or other activities necessary to support the essential functions of the role.

Equal Opportunity Employer (EEO)

ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.

Posted Salary Range

USD $45,120.00 - USD $63,189.00 /Yr.

Benefits Information

Benefits Information available below:

ISACA Career Opportunities and Benefits