Technical Instructor

Workato; Palo Alto (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Workato in Palo Alto is seeking a Technical Instructor/Trainer to enhance the education and training team. The ideal candidate will have 3-5 years of experience in technical instruction within a SaaS/iPaaS environment and a strong understanding of integration technologies.

The role includes developing and delivering engaging training programs for various audiences and updating materials based on evolving best practices. Strong communication skills and a passion for teaching are essential.

Qualifications

• 3–5 years of experience in technical instruction or SaaS/iPaaS environments.
• Hands-on experience with integration technologies and APIs.
• Ability to explain technical concepts clearly to diverse audiences.

Responsibilities

• Develop and deliver training materials and sessions for customers and internal teams.
• Lead virtual and in-person training, adapting to various learning styles.
• Assist in the development of certification exams and maintain training content.

Skills

Technical instruction or training delivery

Hands-on experience with iPaaS platforms

Excellent communication and presentation skills

Problem-solving skills

Education

Bachelor’s degree in Computer Science or related field

Tools

MuleSoft

Dell Boomi

Informatica

Job description

Responsibilities

We are looking for an exceptional Technical Instructor/Trainer, to join the Education and Training team. In this role, you will work closely with cross‑functional teams to deliver high‑impact instructor‑led training—both virtually and in‑person—for customers, partners, and internal teams. You will help people gain the skills and confidence to succeed with our platform by delivering engaging learning experiences.

This role requires a solid understanding of integration technologies, strong communication skills, and a passion for teaching and empowering others. Hands‑on experience with iPaaS or AI solutions and a background in technical training or enablement is highly desirable.

In this role, you will also be responsible for the following:

• Education Program Development

  • Contribute to the design and development of training materials such as presentations, hands‑on labs, and supporting documentation.
  • Deliver engaging training modules via Workato Academy, covering platform setup, configuration, integration, and troubleshooting.
  • Collaborate with instructional designers and subject matter experts to ensure training content is clear, accurate, and aligned to program goals.

• Training Delivery

  • Lead in‑person and virtual training sessions for customers, partners, and internal teams.
  • Provide live demonstrations, guided labs, and practical exercises to reinforce learning.
  • Adjust delivery methods to support different learning styles and technical backgrounds.

• Certification & Assessment

  • Assist in the development and delivery of certification exams and assessments.
  • Support the maintenance and updating of certification content to reflect product changes and new features.

• Technical Support During Training

  • Provide guidance and assistance to training participants during sessions.
  • Help troubleshoot and resolve technical issues related to the Workato platform in the context of training.

• Continuous Improvement

  • Regularly update training materials to stay aligned with product updates and evolving best practices.
  • Gather and act on feedback from participants to continuously improve training content and delivery.
  • Stay current with trends in iPaaS and integration technologies to ensure training remains relevant.

Qualifications / Experience / Technical Skills

• 3–5 years of experience in one or more of the following roles at a SaaS/iPaaS company:

  • Technical instruction or training delivery
  • Solutions engineering, consulting, or professional services
• Hands‑on experience with iPaaS platforms such as MuleSoft, Dell Boomi, Informatica, or similar.
• Solid understanding of integration concepts, APIs, web services, and data transformation.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Demonstrated experience delivering technical training or enablement programs, ideally in SaaS or cloud integration.
• Excellent communication and presentation skills with the ability to explain technical concepts clearly.
• Problem‑solving skills and comfort with troubleshooting during training.
• Ability to work independently as well as in a collaborative team environment.
• Relevant certifications in iPaaS or related technologies are a plus.

Soft Skills / Personal Characteristics

• Enthusiastic and authentic communicator with a passion for teaching.
• Confident in facilitating interactive sessions and answering live questions.
• Skilled at engaging learners across varying technical skill levels.
• Comfortable presenting in English to global audiences (native or strong proficiency required).

(REQ ID: 2771)