Senior Product Trainer - Training Center Lead

Icertis; Reston (VA); On-site; USD 140,000 - 200,000; Full time

Job summary

Icertis is seeking a Senior Product Trainer in Reston, VA to scale Icertis Academy training for commercial and GovCon customers. The role blends customer enablement, program management, and domain expertise to support GovCon implementations involving FAR/DFARS.

You'll deliver a mix of virtual and in-person sessions, lead training center operations, coordinate cohorts across time zones, and collaborate with Services and Delivery teams to continuously improve materials and labs.

Qualifications

• 10+ years delivering customer training or enablement for enterprise SaaS products.
• GovCon or federal contracting operations experience.
• Experience delivering instructor-led training (ILT/VILT) and workshops.
• Ability to scale training cohorts and manage multiple programs.
• Excellent communication and presentation skills.
• U.S. citizenship required for GovCon engagement.

Responsibilities

• Deliver instructor-led training (ILT/VILT).
• Conduct virtual training across U.S. time zones.
• Deliver in-person onboarding and enablement programs.
• Facilitate hands-on labs, guided exercises, and scenario-based learning.
• Coordinate scheduling, cohort planning, and trainer utilization.
• Develop and improve training materials and labs.

Skills

GovCon experience

Instructor-led training

Stakeholder engagement

Customer enablement

Public speaking

Job description

Job Description

We are seeking a Senior Product Trainer located in our Reston, VA office to expand Icertis Academy's training delivery capacity and support growing demand across both commercial and Government Contracting (GovCon) customers. Experience supporting GovCon or federal customers is preferred, as this role will deliver high-touch customer training requiring familiarity with regulatory and compliance-driven business processes.

Job Description

We are seeking a Senior Product Trainer located in our Reston, VA office to expand Icertis Academy's training delivery capacity and support growing demand across both commercial and Government Contracting (GovCon) customers. Experience supporting GovCon or federal customers is preferred, as this role will deliver high-touch customer training requiring familiarity with regulatory and compliance-driven business processes.
This role is critical to delivering scalable, high-quality customer enablement while bringing the domain expertise needed for GovCon implementations involving FAR/DFARS regulations and compliance-driven business processes.
The role will deliver a mix of virtual and in-person training, including immersive, cohort-based programs focused on hands-on learning and real-world customer scenarios.
In addition, this individual will serve as the Academy lead for the training center model, managing training schedules, coordinating cohort delivery, and supporting the ongoing development and evolution of training programs. This position combines customer training, operational ownership, and domain expertise to support a scalable training delivery model.

Responsibilities

• Deliver instructor-led training (ILT/VILT).
• Conduct virtual training across U.S. time zones.
• Deliver in-person, cohort-based customer onboarding and enablement programs.
• Facilitate hands-on labs, guided exercises, and scenario-based learning.

GovCon Enablement

• Deliver GovCon-focused training aligned with FAR/DFARS compliance.
• Train customers on GovCon contracting workflows.
• Translate platform capabilities into real-world GovCon use cases.
• Serve as a credible, domain-aligned presenter during customer-facing training sessions.

Cross-Functional Collaboration

• Independently address domain questions, workflow scenarios, and training escalations.
• Support high-touch customer enablement requiring close coordination with Services and delivery teams.

Training Center Operations

• Manage training schedules and cohort planning.
• Coordinate instructor-led sessions across multiple programs and time zones.
• Optimize trainer utilization and batch planning.
• Support development and continuous improvement of training materials, labs, scenarios, and cohort-based learning programs.
• Serve as the primary Academy point of contact for training center operations.

Qualifications

• 10+ years of experience delivering customer training or enablement for enterprise SaaS products.
• Experience supporting Government Contracting (GovCon) customers or federal contracting operations and consulting.
• Proven experience delivering instructor-led training (ILT/VILT), customer workshops, and enablement programs.
• Ability to manage multiple training cohorts and deliver training at scale.
• Strong customer-facing communication and stakeholder engagement skills.
• Demonstrated ability to translate product functionality into business workflows and practical use cases.
• Experience training users on complex, workflow-driven enterprise applications.
• Excellent communication, facilitation, and presentation skills.
• U.S. citizenship required due to GovCon customer engagement.

Preferred Qualifications

• Experience with Contract Lifecycle Management (CLM) platforms.
• Experience supporting Government Contracting (GovCon) or federal customers.
• Familiarity with FAR/DFARS and other compliance-driven contracting processes.
• Experience delivering training for enterprise SaaS platforms supporting legal, procurement, or contracting functions.
• Experience designing or facilitating cohort-based customer enablement programs.

Success Profile

• Exceptional facilitation and presentation skills.
• Ability to communicate complex technical and regulatory concepts in a simple, customer-friendly manner.
• Strong executive presence and credibility with enterprise customers.
• Excellent verbal communication, active listening, and question-handling skills.
• Strong organizational skills with the ability to manage multiple training cohorts and competing priorities.
• Collaborative mindset with the ability to work effectively across Product, Professional Services, and Customer Success teams.

Salary Range

Min: $140,000 USD - Max: $200,000 USD

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to base salary and an annual target incentive bonus, an equity component is included.

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.