Leasing Specialist

Affiliated-Resources-Group; Decatur (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Affiliated Resources Group (ARG) seeks a Leasing Specialist to manage leasing, marketing, and resident relations for single and multi-family units in Decatur, GA. You will implement occupancy policies in line with HUD and local laws, and help residents access community services.

The role requires leasing, administrative, resident retention, and neighborhood marketing duties, with knowledge of Yardi Voyager and Microsoft Office. Strong customer service is essential.

Qualifications

• Bachelor’s degree in Business Administration, Social Sciences, or related field.
• 2–3 years experience in housing management or related public contact role.
• 2 years customer service experience.
• Knowledge of HUD/fair housing principles preferred.

Responsibilities

• Oversee leasing, marketing, and resident relations for single and multi-family units.
• Implement occupancy policies per HUD and applicable laws.
• Assist residents in accessing community services.
• Maintain rent collection, move-in/out, and HUD 50058 forms.
• Neighborhood marketing and resident events/outreach.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Education

Bachelor’s degree in related field

Fair Housing Certification

Tools

Yardi Voyager

Microsoft Office

Job description

About the Organization Affiliated Resources Group (ARG) specializes in housing and real estate development. By coordinating the missions of its affiliated companies, ARG works to maximize opportunities for economic growth and development to enhance lives through programs that expand economic opportunities for individuals and their families. ARG affiliates develop and manage housing, administer large government programs and provide consulting services to facilitate operational and programmatic sustainability.

Affiliated Resources Group's strategic objectives include long-term sustainability, growth and development, quality of life, and creating a larger community. Operating under the umbrella of ARG, affiliated companies provide affordable housing solutions and promote community and economic development through rental assistance programs, resident services, and the revitalization of neighborhoods in DeKalb County and beyond.

Our history of strategically partnering with private/public entities as well as administering federal programs has positioned ARG's affiliates to successfully deliver affordable housing. We provide critical services that support the wellbeing of our clients/residents and pathways to self-sufficiency for program participants that seek to break the cycle of poverty. Connecting the Agency's larger objectives has helped ARG to thrive and expand our impact in the community. As the largest affordable housing provider in DeKalb County, we are in a unique position to address the housing needs of low-and middle-income residents.

ARG maintains a working culture that supports our staff by continually improving and optimizing the Agency's organizational and operational effectiveness. The Agency continues to develop and position our team to succeed.

Description

Position Summary

Responsible for the leasing, marketing and maintaining positive resident relations of single and multi-family residential units. Responsible for implementing the company’s occupancy policies and procedures in accordance with HUD, federal, local and other applicable laws, rules, policies and procedures. Assisting residents in obtaining access to a wide range of community services and resources. Performs a variety of tasks related to the admission and occupancy of low-income and market units. The position requires leasing, administrative, resident retention, and neighborhood marketing duties. Illustrated below are some of the various types of work that may be performed.

Essential Duties and Responsibilities

Essential functions for this position relate to the responsibility of oversight of accounting functions of assigned properties, companies, and personnel including but not limited to:

• Answers multi-line telephone in a courteous manner and takes messages, transfers calls to voice mail, or refers calls to other employees or departments as appropriate.

• Leasing duties include following up with, greeting and qualifying prospects;
  answering inquiries; record-keeping; inspecting units; demonstrating community
  and apartments/homes; taking applications and security deposits; updating
  availability reports; coordinating with property management teams; preparing
  lease packets; assisting with renewals; and ensuring lease documents are
  accurate..
• Administrative duties include collecting/posting rent and other fees; making
  deposits; completing appropriate paperwork and input on Yardi system in a
  timely manner; maintaining files and correspondence; updating prospect/resident
  notes; file review and verification; inspection follow-up on make-ready repairs;
  distribution of notices; assisting management team with various tasks; scheduling
  and conducting recertification interviews; following proper verification
  methods/processing in accordance with HUD and Authority policies and
  procedures; inputting move-in and move-out date into Yardi system; contacting
  eligible waiting list applicants; monitoring lease up rates; preparing HUD-
  50058/HUD-50059 forms in accurate and timely manner; and maintaining
  delinquent rent role.
• Resident retention duties include receiving telephone calls and in-person visits;
  listening to resident requests, concerns and comments; quickly completing
  maintenance work orders and follow up where necessary; answering questions
  and timely follow up about matters relating to the community, repairs, rent, rules,
  etc.; scheduling move in/move out inspections; maintaining open communication
  with Property Manager and Maintenance Supervisor; contributing to cleanliness
  and curb appeal of the community; assisting in planning and hosting resident
  functions; consistently implementing policies of the company and community;
  reviewing/discussing non-compliant resident issues with Property Manager to
  ensure residents are provided with reasonable opportunity to meet requirements
  to remain in compliance; and assisting with the eviction process by issuing
  eviction notices and initiate the eviction proceedings.

• Leasing Specialist will ensure privacy and maintain security of confidential
  materials; be accountable for consistent adherence to strong company standards
  regarding the ethical, responsible, and appropriate use, care, and safeguarding
  of company materials, supplies, resources, and other assets; undertakes and
  performs other work-related duties as assigned including work in other functional
  areas to cover absences or provide relief, to equalize peak work periods, or
  otherwise balance the workload.

• Neighborhood marketing duties include participating in outreach marketing
  activities on a regular basis to obtain prospective residents; advising residents of
  referral concessions (where applicable); assisting in placing, removing/updating
  banners, balloons, bandit signs, flags, etc.; distributing newsletters, pamphlets,
  flyers, etc.; and conducting market surveys and shop competitive communities.

Position Requirements

• Bachelor’s Degree in Business Administration, Social Sciences, or related field, with two (2) to three (3) years experience in housing management, legal proceedings, or closely related involving considerable public contact or an equivalent combination of education and experience sufficient to perform essential job functions.

• Two (2) years of experience in previous relevant customer service field

• Fair Housing Certification (preferred not required)

• Knowledge on how to operate a complex telephone system, personal
  computer/keyboard, eFax, etc.

• Knowledge of Microsoft Office, including property software i.e., Yardi Voyager

• Ability to calculate figures and amounts such as discounts, interest,
  commissions, proportions, percentages.

• Ability to deal with problems involving a few variables in standardized situations
  Demonstrate an ability to support and contribute to community team.

• Demonstr