Training Officer, Learning & Development for City Staff

Zuckerberg San Francisco General; San Francisco (CA); On-site; USD 114,000 - 149,000; Full time

Job summary

San Francisco Human Services Agency is seeking a Training Officer to design, deliver, and evaluate training programs for City and County employees, supervisors, and managers. The role emphasizes adult learning principles and effective instructional techniques across multiple modalities.

Under the Learning and Organizational Development Manager, you will develop curricula, coach trainers, and manage logistics to ensure accessible, high-quality learning experiences that align with city rules and

Qualifications

• Bachelor's degree required or equivalent
• Two (2) years of verifiable experience designing, organizing, and conducting employee training programs
• Master's degree may substitute for one year of required experience OR verifiable teaching experience may substitute on a year-for-year basis
• Experience applying adult learning principles and instructional design methodologies
• Proficiency with learning management systems and digital training tools
• Ability to design and develop training curricula aligned with laws, rules and regulations
• Experience delivering in-person and virtual trainings to diverse audiences

Responsibilities

• Determine training needs and develop course content
• Deliver content across multiple modalities (in-person/virtual)
• Mentor participants and facilitate inclusive learning environments
• Maintain and improve training materials and curricula
• Evaluate training effectiveness and prepare reports
• Coordinate logistics for training programs and spaces
• Collaborate with leadership and stakeholders to align with organizational goals

Skills

Adult learning principles

Instructional design

Facilitation (in‑person & virtual)

Training programs design

Education

Bachelor's degree

Tools

Learning management systems

Job description

San Francisco Human Services Agency is seeking a Training Officer to design, deliver, and evaluate training programs for City and County employees, supervisors, and managers. The role emphasizes adult learning principles and effective instructional techniques across multiple modalities.

Under the Learning and Organizational Development Manager, you will develop curricula, coach trainers, and manage logistics to ensure accessible, high-quality learning experiences that align with city rules and