Training Officer (1232)– Learning & Organizational Development - Human Services Agency (167689)

City-and-County-of-SAN-Francisc; San Francisco (CA); Sur place; USD 114 000 - 149 000; Plein temps

Résumé du poste

City and County of San Francisco is seeking a Training Officer (1232) in Learning & Organizational Development within the Human Services Agency. The role focuses on designing curricula, delivering both in-person and virtual training, and mentoring city employees and supervisors to support organizational goals.

Under the direction of the LOD Manager, you will evaluate training effectiveness, coordinate logistics, and engage with stakeholders to ensure equitable, high-quality learning experiences

Qualifications

• Possession of a baccalaureate degree from an accredited college or university.
• Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.
• Master’s degree may substitute for one year of required experience or substitute for education on a year-for-year basis.

Responsabilités

• Determine training needs and develop/maintain training curricula aligned with laws and regulations.
• Design learning programs and update resources with presenters and partners.
• Deliver training across in-person and virtual modalities and mentor participants.
• Maintain and improve training materials through review, collaboration, and quality control.
• Evaluate training programs by analyzing outcomes, feedback, and reports.
• Schedule and reserve training spaces, prepare materials, and manage tech setup.
• Engage stakeholders by collaborating with leaders and department partners to align with goals.
• Participate in Train-the-Trainer programs and support trainers for consistency.

Connaissances

Adult learning principles

Instructional design

Facilitating in-person and virtual

Coaching and mentoring

Formation

Bachelor's degree from an accredited college or university

Outils

Learning Management System (LMS)

Description du poste

Training Officer (1232)– Learning & Organizational Development - Human Services Agency (167689)

• Full-time
• Certification Rule: Rule of the List
• Exam Type: Position Based Test
• Work Hours: Regular
• Job Code and Title: 1232-Training Officer
• Fill Type: Permanent Civil Service
• Compensation: USD 113,880 - USD 149,110 - yearly
• Application Deadline– The final day to apply is November 10, 2026

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.

OUR COMMITMENT TO RACIAL EQUITY

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Under direction of the Learning and Organizational Development Manager, the 1232 Training Officer performs journey-level work in the design and development of training curriculum, conducts and facilitates in person and virtual training, and provides effective coaching and mentoring programs for City and County employees, supervisors, and managers.

Essential Duties and Functions

1. Determining training needs, developing and delivering course content, evaluating training effectiveness, and maintaining curriculum and materials to ensure alignment with current laws, rules, and regulations.
2. Designs learning programs and materials, maintains and updates training resources, and coordinates ongoing development activities by collaborating with presenters and partners, communicating requirements and deadlines, and supporting participants.
3. Facilitating training across multiple modalities by delivering presentations, leading activities, mentoring participants, and ensuring equitable and accessible learning environments.
4. Maintaining and improving training materials through ongoing review, research, collaboration, and quality‑control of content, assessments, and related processes.
5. Evaluating the effectiveness of training programs by assessing learning outcomes, tracking participation, gathering and analyzing feedback, facilitating workshops and related training events, maintaining records, recommending improvements, and preparing required reports.
6. Participating in the logistical aspects of training programs by scheduling and reserving training spaces, preparing materials, overseeing technology setup, and ensuring compliance with organizational processes.
7. Engaging and communicating with stakeholders by collaborating with leadership, departmental partners, and L&OD Manager to share updates, report progress, and ensure alignment with organizational goals.
8. Participating in Train‑the‑Trainer programs by working with colleagues, modeling effective instructional techniques, providing guidance and support, and ensuring trainers are equipped to deliver consistent, high‑quality learning experiences.

1. Education: Possession of a baccalaureate degree from an accredited college or university;

AND

2. Experience: Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.

Substitution of Education: Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

Substitution of Experience:

• Possession of a Master of Arts degree may be substituted for one year of the requiredexperience;OR
• Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience developing and delivering training programs designed specifically for leaders.
• Experience in applying adult learning principles and instructional design methodologies.
• Skilled in facilitating in‑person and virtual learning for diverse audiences.
• Proficiency with learning management systems and digital training tools.

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/ .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.