Training Manager - Premium Audit

Ex; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Ex is seeking a Training Manager to lead the day-to-day execution and administration of training programs supporting the Premium Audit organization. This role ensures staff receive consistent, effective, and timely training to meet operational, client, quality, and performance expectations.

The Training Manager will oversee new-hire training, new-client operational training, refresher and remedial training, training schedules, curriculum administration, trainer development, and training metrics.

Job description

The Training Manager is responsible for leading the day-to-day execution and administration of training programs supporting the Premium Audit organization. This role ensures employees receive consistent, effective, and timely training to meet operational, client, quality, and performance expectations.

The Training Manager will oversee new-hire training, new-client operational training, refresher and remedial training, training schedules, curriculum administration, trainer development, and training metrics. The role will partner closely with Operations leadership to ensure training evolves as processes, procedures, client requirements, and business volumes change

The position provides dedicated ownership of today's training operation while creating the capacity for the Senior Training Manager to focus on strategic technology enablement, including Nexus, the new Premium Audit platform, Sales enablement, and external client training.