Training Manager - Premium Audit

EXL Talent Acquisition Team; United States; Sur place; USD 80 000 - 110 000; Plein temps

Résumé du poste

The EXL Talent Acquisition Team is seeking a Training Manager to lead day-to-day execution and administration of training programs supporting the Premium Audit organization. You will ensure employees receive consistent, effective, and timely training to meet operational, client, quality, and performance expectations.

You will oversee new-hire training, new-client operational training, refresher and remedial training, training schedules, curriculum administration, trainer development, and

Qualifications

• Leads and manages training program administration
• Ensures training aligns with operational, client, quality and performance goals
• Collaborates with operations leadership to evolve training

Responsabilités

• Oversee new-hire training, and new-client operational training
• Coordinate refresher and remedial training
• Manage training schedules and curriculum administration
• Develop trainers and monitor training metrics
• Partner with Operations leadership to adapt training to changing processes and client requirements

Description du poste

The Training Manager is responsible for leading the day-to-day execution and administration of training programs supporting the Premium Audit organization. This role ensures employees receive consistent, effective, and timely training to meet operational, client, quality, and performance expectations.

The Training Manager will oversee new-hire training, new-client operational training, refresher and remedial training, training schedules, curriculum administration, trainer development, and training metrics. The role will partner closely with Operations leadership to ensure training evolves as processes, procedures, client requirements, and business volumes change

The position provides dedicated ownership of today's training operation while creating the capacity for the Senior Training Manager to focus on strategic technology enablement, including Nexus, the new Premium Audit platform, Sales enablement, and external client training.