Training Manager - Premium Audit

EXL; Oregon; Hybrid; USD 85,000 - 110,000; Full time

Job summary

EXL is seeking a Training Manager to lead day-to-day execution and administration of training programs supporting the Premium Audit organization. You will ensure consistent, effective, timely training to meet operational, client, quality, and performance expectations, overseeing new-hire training, client onboarding, refresher and remedial training, schedules, curriculum, and trainer development.

You will partner with Operations leadership to evolve training as processes and client requirements

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in training, learning and development, operations, insurance, premium audit, or a related field.
• Prior experience leading training programs, trainers, or operational teams.
• Strong facilitation, coaching, and presentation skills.
• Strong organizational and project-management skills with the ability to manage multiple training priorities.
• Ability to translate operational processes and requirements into clear, practical learning content.
• Strong written and verbal communication skills.
• Ability to build effective partnerships across Training and Operations.
• Comfortable working in a changing environment where client requirements, technology, and operational processes continue to evolve.

Responsibilities

• Lead the day-to-day delivery and administration of Premium Audit training programs.
• Oversee new-hire training and ensure employees are prepared to transition successfully into operations.
• Coordinate operational training required to support new-client implementations.
• Manage refresher and remedial training based on identified operational needs.
• Develop and maintain training schedules, resources, and delivery plans.
• Ensure training remains consistent as business volume and client requirements expand.
• Maintain and administer training curricula, materials, job aids, and supporting documentation.
• Coordinate updates to training when operational procedures or requirements change.
• Promote consistency in training content and delivery across the Premium Audit organization.
• Partner with operational subject matter experts to keep training aligned with current business practices.
• These responsibilities directly support the operational training ownership contemplated in the business case, including curriculum administration and training-material maintenance.
• Provide day-to-day leadership, coaching, and support to trainers.
• Establish expectations for effective and consistent training delivery.
• Support the continued development of trainer knowledge and facilitation capabilities.
• Identify opportunities to strengthen training delivery and learner effectiveness.
• Monitor training completion and effectiveness.
• Maintain training metrics and reporting to provide visibility into training activity and readiness.
• Identify trends, skill gaps, and opportunities for additional training or reinforcement.
• Use feedback and results to continuously improve training programs.
• The proposed role specifically owns training metrics and reporting as well as monitoring training completion and effectiveness.
• Partner closely with Premium Audit Operations leaders to understand training needs and priorities.
• Coordinate training in support of client onboarding, operational changes, and employee development.
• Ensure training programs support employee readiness and consistent operational execution.
• Serve as a primary point of coordination between Training and Operations for day-to-day training needs.
• Effective execution of day-to-day Premium Audit training operations.
• New-hire training readiness.
• Training required for new-client onboarding.
• Trainer coaching and development.
• Refresher and remedial training.
• Curriculum administration and maintenance.
• Operational procedure training.
• Training scheduling and resource coordination.
• Training metrics, reporting, completion, and effectiveness.
• Strong partnership with Operations leadership.

Skills

Facilitation skills

Coaching

Presentation skills

Organizational skills

Project management

Communication skills

Partnership building

Education

Bachelor's degree or equivalent

Job description

The Training Manager is responsible for leading the day-to-day execution and administration of training programs supporting the Premium Audit organization. This role ensures employees receive consistent, effective, and timely training to meet operational, client, quality, and performance expectations.The Training Manager will oversee new-hire training, new-client operational training, refresher and remedial training, training schedules, curriculum administration, trainer development, and training metrics. The role will partner closely with Operations leadership to ensure training evolves as processes, procedures, client requirements, and business volumes changeThe position provides dedicated ownership of today's training operation while creating the capacity for the Senior Training Manager to focus on strategic technology enablement, including Nexus, the new Premium Audit platform, Sales enablement, and external client training.

Responsibilities

Training Operations

• Lead the day-to-day delivery and administration of Premium Audit training programs.
• Oversee new-hire training and ensure employees are prepared to transition successfully into operations.
• Coordinate operational training required to support new-client implementations.
• Manage refresher and remedial training based on identified operational needs.
• Develop and maintain training schedules, resources, and delivery plans.
• Ensure training remains consistent as business volume and client requirements expand

Curriculum & Training Materials

• Maintain and administer training curricula, materials, job aids, and supporting documentation.
• Coordinate updates to training when operational procedures or requirements change.
• Promote consistency in training content and delivery across the Premium Audit organization.
• Partner with operational subject matter experts to keep training aligned with current business practices.

These responsibilities directly support the operational training ownership contemplated in the business case, including curriculum administration, training-material maintenance, and operational procedure training.

Trainer Leadership & Development

• Provide day-to-day leadership, coaching, and support to trainers.
• Establish expectations for effective and consistent training delivery.
• Support the continued development of trainer knowledge and facilitation capabilities.
• Identify opportunities to strengthen training delivery and learner effectiveness.

Trainer coaching, support, and development are specifically identified as responsibilities of the Training Manager Training Effectiveness & Reporting

• Monitor training completion and effectiveness.
• Maintain training metrics and reporting to provide visibility into training activity and readiness.
• Identify trends, skill gaps, and opportunities for additional training or reinforcement.
• Use feedback and results to continuously improve training programs.

The proposed role specifically owns training metrics and reporting as well as monitoring training completion and effectiveness.

Partnership with Operations

• Partner closely with Premium Audit Operations leaders to understand training needs and priorities.
• Coordinate training in support of client onboarding, operational changes, and employee development.
• Ensure training programs support employee readiness and consistent operational execution.
• Serve as a primary point of coordination between Training and Operations for day-to-day training needs.

Key Areas of Accountability

• Effective execution of day-to-day Premium Audit training operations.
• New-hire training readiness.
• Training required for new-client onboarding.
• Trainer coaching and development.
• Refresher and remedial training.
• Curriculum administration and maintenance.
• Operational procedure training.
• Training scheduling and resource coordination.
• Training metrics, reporting, completion, and effectiveness.
• Strong partnership with Operations leadership.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in training, learning and development, operations, insurance, premium audit, or a related field.
• Prior experience leading training programs, trainers, or operational teams.
• Strong facilitation, coaching, and presentation skills.
• Strong organizational and project-management skills with the ability to manage multiple training priorities.
• Ability to translate operational processes and requirements into clear, practical learning content.
• Strong written and verbal communication skills.
• Ability to build effective partnerships across Training and Operations.
• Comfortable working in a changing environment where client requirements, technology, and operational processes continue to evolve.

Territory: Remote USA#RSREXLEEO/Minorities/Females/Vets/Disabilities