Remote Training Manager - Premium Audit Operations

EXL; Oregon; Híbrido; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

EXL is seeking a Training Manager to lead day-to-day execution and administration of training programs supporting the Premium Audit organization. You will ensure consistent, effective, timely training to meet operational, client, quality, and performance expectations, overseeing new-hire training, client onboarding, refresher and remedial training, schedules, curriculum, and trainer development.

You will partner with Operations leadership to evolve training as processes and client requirements

Formación

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in training, learning and development, operations, insurance, premium audit, or a related field.
• Prior experience leading training programs, trainers, or operational teams.
• Strong facilitation, coaching, and presentation skills.
• Strong organizational and project-management skills with the ability to manage multiple training priorities.
• Ability to translate operational processes and requirements into clear, practical learning content.
• Strong written and verbal communication skills.
• Ability to build effective partnerships across Training and Operations.
• Comfortable working in a changing environment where client requirements, technology, and operational processes continue to evolve.

Responsabilidades

• Lead the day-to-day delivery and administration of Premium Audit training programs.
• Oversee new-hire training and ensure employees are prepared to transition successfully into operations.
• Coordinate operational training required to support new-client implementations.
• Manage refresher and remedial training based on identified operational needs.
• Develop and maintain training schedules, resources, and delivery plans.
• Ensure training remains consistent as business volume and client requirements expand.
• Maintain and administer training curricula, materials, job aids, and supporting documentation.
• Coordinate updates to training when operational procedures or requirements change.
• Promote consistency in training content and delivery across the Premium Audit organization.
• Partner with operational subject matter experts to keep training aligned with current business practices.
• These responsibilities directly support the operational training ownership contemplated in the business case, including curriculum administration and training-material maintenance.
• Provide day-to-day leadership, coaching, and support to trainers.
• Establish expectations for effective and consistent training delivery.
• Support the continued development of trainer knowledge and facilitation capabilities.
• Identify opportunities to strengthen training delivery and learner effectiveness.
• Monitor training completion and effectiveness.
• Maintain training metrics and reporting to provide visibility into training activity and readiness.
• Identify trends, skill gaps, and opportunities for additional training or reinforcement.
• Use feedback and results to continuously improve training programs.
• The proposed role specifically owns training metrics and reporting as well as monitoring training completion and effectiveness.
• Partner closely with Premium Audit Operations leaders to understand training needs and priorities.
• Coordinate training in support of client onboarding, operational changes, and employee development.
• Ensure training programs support employee readiness and consistent operational execution.
• Serve as a primary point of coordination between Training and Operations for day-to-day training needs.
• Effective execution of day-to-day Premium Audit training operations.
• New-hire training readiness.
• Training required for new-client onboarding.
• Trainer coaching and development.
• Refresher and remedial training.
• Curriculum administration and maintenance.
• Operational procedure training.
• Training scheduling and resource coordination.
• Training metrics, reporting, completion, and effectiveness.
• Strong partnership with Operations leadership.

Conocimientos

Facilitation skills

Coaching

Presentation skills

Organizational skills

Project management

Communication skills

Partnership building

Educación

Bachelor's degree or equivalent

Descripción del empleo

EXL is seeking a Training Manager to lead day-to-day execution and administration of training programs supporting the Premium Audit organization. You will ensure consistent, effective, timely training to meet operational, client, quality, and performance expectations, overseeing new-hire training, client onboarding, refresher and remedial training, schedules, curriculum, and trainer development.

You will partner with Operations leadership to evolve training as processes and client requirements