Training Manager, Operations

Pacific West Site Services, Inc.; Indianapolis (IN); On-site; USD 90,000 - 100,000; Full time

Job summary

Pacific West Site Services, Inc. is seeking a Training Manager - Operations to coordinate site-level training, ensure safety and contractual compliance, and lead new employee orientation.

The role will manage scheduling, tracking, and reporting of training programs while aligning with operations and client requirements. The ideal candidate will drive continuous improvement in training delivery, collaborate with site leadership, and coach managers across shifts to close training gaps and improve

Qualifications

• Bachelor's degree in business, communications, or related field; 2–5 years of experience.

Responsibilities

• Assist in planning, development and roll-out of training initiatives.
• Provide training, coaching and support to Managers on delivery expectations and program execution.
• Work with training processes to develop and improve flows and content.
• Communicate new content and required training to organization and stakeholders.
• Identify needs for new content development and support creation of content as needed.
• Provide proactive solutions and recommendations within the Training program.
• Partner with safety to schedule stand-downs and ensure roster sign-off.
• Set day 1 expectations and conduct New Employee Orientation.
• Serve as primary contact on second shift for escalations.

Skills

Training delivery

Manager coaching

Cross-functional

Reporting

Adult learning

Education

Bachelor's degree in business

Job description

Title: Training Manager, Operations

Job Description:

NOW HIRING: Training Manager - Operations

Compensation: $90,000-$100,000 per year

This role will be an on-site opportunity to directly influence operational excellence through committed training rotations, reporting and on-going initiatives to lead and support on-the-go.

Job Overview

The Training Manager is responsible for coordinating and executing site-level training initiatives while ensuring compliance with contractual, operational, and safety requirements. This role leads new employee orientation, supports managers in effective training delivery, and oversees the scheduling and tracking of required training programs, including mandated topics and safety stand-downs. The position serves as a key operational partner by proactively identifying training gaps, improving processes, and adjusting programs based on field feedback. In addition, the Training Manager maintains comprehensive reporting and documentation to ensure contractual compliance, operational transparency, and safety accountability. This includes managing daily, weekly, and monthly reports related to staffing, training completion, inspections, consumables, safety metrics, equipment maintenance, and performance tracking, while serving as a escalation point to support ongoing operations.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Assist in the planning, development and roll-out of training initiatives.
• Provide training, coaching and support to Managers on training delivery expectations, manual transcript validation, best practices, and program execution.
• Work with existing training processes and systems to develop and improve process flows.
• Communicate new content and required training to organization and stakeholders.
• Help identify needs for new content development and supports creation of content as needed.
• Provide proactive solutions and recommendations to quickly navigate through challenges encountered within the Training program.
• Seek feedback often and adjust approach based on needs of the field and organization.
• Partner with the Safety Manager on the schedule of the stand downs and ensure a roster is completed and signed off by associates to denote completion.
• Responsible for collecting the huddle sign in sheets / route assignments on a daily basis. The Training Manager will be responsible for getting this information from the Ops/managers and Supervisors within the first hour of shift start.
• Responsible for setting day 1 expectations and conducting New Employee Orientation.
• Primary point of contact on second shift for operational escalations.

The above list is not all inclusive - other duties as assigned.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/or Experience

• Bachelor's degree in business, communications, or a related field from a four-year college or university with 2 - 5 years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

• May be required to have a valid driver's license.

Knowledge, Skills, and Abilities

• Bilingual preferred
• Ability to ensure full training and safety compliance
• Ability to manage multiple priorities in a fast-paced environment
• Ability to analyze gaps and implement corrective actions
• Ability to collaborate cross-functionally and influence operational leaders
• Ability to maintain accuracy and composure under pressure
• Effective training facilitation and manager coaching
• Knowledge of adult learning principles and training delivery best practices
• Knowledge of safety, compliance, and contractual reporting requirements
• Familiarity with operational workflows in shift-based environments
• Experience with training tracking, documentation control, and audit readiness
• Strong written communication and reporting skills
• Ability to maintain organization and time management with strict deadline adherence
• Data tracking, analysis, and process improvement skills
• Experience with problem-solving and escalation management

Supervisory Responsibilities

• Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; accurately reviewing and approving employee time daily; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands describ