Training Manager, Operations

SBM Management Services, LP; United States; On-site; USD 90,000 - 100,000; Full time

Job summary

SBM Management Services, LP is seeking a Training Manager, Operations to coordinate and drive site-level training, ensuring safety and contractual compliance. You will lead new employee orientation, support managers in delivery, and manage scheduling and tracking of mandated training programs.

You will maintain comprehensive reporting across staffing, training completion, inspections, safety metrics, and equipment maintenance while partnering with operations leaders to identify gaps and improve

Qualifications

• Bachelor’s degree in business, communications, or a related field with 2–5 years of experience
• May be required to have a valid driver’s license
• Ability to ensure full training and safety compliance
• Ability to manage multiple priorities in a fast-paced environment
• Ability to analyze gaps and implement corrective actions
• Ability to collaborate cross-functionally and influence operational leaders
• Ability to maintain accuracy and composure under pressure
• Effective training facilitation and manager coaching
• Knowledge of adult learning principles and training delivery best practices
• Knowledge of safety, compliance, and contractual reporting requirements
• Familiarity with operational workflows in shift-based environments
• Experience with training tracking, documentation control, and audit readiness
• Strong written communication and reporting skills
• Ability to maintain organization and time management with strict deadline adherence
• Data tracking, analysis, and process improvement skills
• Experience with problem-solving and escalation management

Responsibilities

• Assist in the planning, development and roll-out of training initiatives.
• Provide training, coaching and support to Managers on training delivery expectations, manual transcript validation, best practices, and program execution.
• Work with existing training processes and systems to develop and improve process flows.
• Communicate new content and required training to organization and stakeholders.
• Help identify needs for new content development and supports creation of content as needed.
• Provide proactive solutions and recommendations to quickly navigate through challenges encountered within the Training program.
• Seek feedback often and adjust approach based on needs of the field and organization.
• Partner with the Safety Manager on the schedule of the stand downs and ensure a roster is completed and signed off by associates to denote completion.
• Responsible for collecting the huddle sign in sheets / route assignments on a daily basis.
• The Training Manager will be responsible for getting this information from the Ops/managers and Supervisors within the first hour of shift start.
• Responsible for setting day 1 expectations and conducting New Employee Orientation.
• Primary point of contact on second shift for operational escalations.
• The above list is not all inclusive - other duties as assigned.

Skills

Bilingual

Safety compliance

Training delivery

Time management

Cross-functional collaboration

Documentation & reporting

Process improvement

Problem solving

Communication

Education

Bachelor’s degree in business/communications or related field

Job description

Training Manager, Operations

Compensation: $90,000-$100,000 per year

Job Overview

The Training Manager is responsible for coordinating and executing site-level training initiatives while ensuring compliance with contractual, operational, and safety requirements. This role leads new employee orientation, supports managers in effective training delivery, and oversees the scheduling and tracking of required training programs, including mandated topics and safety stand-downs. The position serves as a key operational partner by proactively identifying training gaps, improving processes, and adjusting programs based on field feedback. In addition, the Training Manager maintains comprehensive reporting and documentation to ensure contractual compliance, operational transparency, and safety accountability. This includes managing daily, weekly, and monthly reports related to staffing, training completion, inspections, consumables, safety metrics, equipment maintenance, and performance tracking, while serving as an escalation point to support ongoing operations.

Training Role & Responsibilities

• Assist in the planning, development and roll-out of training initiatives.
• Provide training, coaching and support to Managers on training delivery expectations, manual transcript validation, best practices, and program execution.
• Work with existing training processes and systems to develop and improve process flows.
• Communicate new content and required training to organization and stakeholders.
• Help identify needs for new content development and supports creation of content as needed.
• Provide proactive solutions and recommendations to quickly navigate through challenges encountered within the Training program.
• Seek feedback often and adjust approach based on needs of the field and organization.
• Partner with the Safety Manager on the schedule of the stand downs and ensure a roster is completed and signed off by associates to denote completion.
• Responsible for collecting the huddle sign in sheets / route assignments on a daily basis.
• The Training Manager will be responsible for getting this information from the Ops/managers and Supervisors within the first hour of shift start.
• Responsible for setting day 1 expectations and conducting New Employee Orientation.
• Primary point of contact on second shift for operational escalations.
• The above list is not all inclusive - other duties as assigned.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/or Experience

Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2 – 5 years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to have a valid driver’s license.

Knowledge, Skills, and Abilities

• Bilingual preferred
• Ability to ensure full training and safety compliance
• Ability to manage multiple priorities in a fast-paced environment
• Ability to analyze gaps and implement corrective actions
• Ability to collaborate cross-functionally and influence operational leaders
• Ability to maintain accuracy and composure under pressure
• Effective training facilitation and manager coaching
• Knowledge of adult learning principles and training delivery best practices
• Knowledge of safety, compliance, and contractual reporting requirements
• Familiarity with operational workflows in shift-based environments
• Experience with training tracking, documentation control, and audit readiness
• Strong written communication and reporting skills
• Ability to maintain organization and time management with strict deadline adherence
• Data tracking, analysis, and process improvement skills
• Experience with problem-solving and escalation management

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; accurately reviewing and approving employee time daily; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Benefits

Benefits: SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM

Equal Opportunity Statement

SBM SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

Company Overview

At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.