Training Manager - Epic Certified

QUEST DIAGNOSTICS INC; Secaucus (NJ); Hybrid; USD 140,000 - 155,000; Full time

Benefits offered by this job

Medical, dental & vision for full-time employees

401(k) with company match

Flexible Spending Accounts

Education assistance

Annual performance bonus eligibility

Job summary

QUEST DIAGNOSTICS INC is seeking an experienced Training Manager. This role is responsible for implementing and managing training programs across various facilities. The successful candidate will ensure all users are adequately trained while coordinating the training team and resources.

The role offers a hybrid work model of 3 days in office and 2 days working from home. Applicants should have at least 3 years of training management experience and a bachelor's degree.

Qualifications

• Minimum 3 years training management experience.
• Application fundamentals classes at Epic.
• Certified Project Manager (CPM).

Responsibilities

• Manage curriculum delivery methods and training resources.
• Oversee training team and ensure their staffing needs.
• Coordinate ongoing training post-implementation.
• Maintain a Learning Management System (LMS).
• Communicate with leadership about training milestones.

Skills

Training management

Curriculum development

Project management

Communication

Education

Bachelor’s degree or equivalent work experience

Job description

Job Description

The training manager is responsible for communicating training policies and procedures across the organization and for overall coordination and management of training activities and trainers. The training manager is responsible for the overall implementation of your Epic, end user training programs as well as ongoing education and maintenance of the training program after go live. They are responsible for determining required training resources, directing and managing training team staffing, and securing facilities and equipment for classroom training. In addition, the training manager decides curriculum delivery methods, oversees the creation and maintenance of a realistic training environment, creates a course catalog and training schedule and ensures all users are trained before they access the production environment.

Hybrid opportunity: 3 days in office & 2 days WFH. The position can be based in Secaucus, NJ; Lenexa, KS; Dallas, TX; Tampa, FL; Schaumburg, IL.

Pay Range: $140,000 - $155,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

Administration and Planning

• Securing and maintaining a Learning Management System (LMS)
• Communicating with project leadership about training milestones, policies and decisions
• Designing the course offerings and course catalog in the LMS
• Securing training rooms, workstations, printers, and other equipment needed for classroom trainings
• Creating an efficient schedule for classroom training

Managing the Epic training environment

• Preparing for the creation and build of the training environment
• Providing support and troubleshooting issues that arise
• Developing a training strategy, which includes coordinating the training environments, refreshing schedules, and developing playground and practice environments

Managing the training team

• Recruiting, staffing and hiring principal trainers for functional trainings staff
• Developing and executing the credentialed trainer program to onboard classroom trainers
• Managing principal trainers and training team tasks
• Managing the physician training program
• Assessing risks and issues associated with the training program

Developing training program

• Determining the types of curriculum delivery methods (eg instructor led classes, eLearning and blended) that will be used during super user training and end user training
• Setting training requirements for end user system access and getting buy in on this decision from project and operational leadership
• Developing post live training for new hires, refresher training, optimization, upgrade training etc.

Acting as a change management and transition champion

• Creating and executing an overall vision for the training program, including requesting support from project leadership
• Outlining and forming additional educational plans as desired by the organization
• Generating strong super user engagement during and after go live
• Transitioning from implementation to maintaining training after go live

Long Term training management and leadership

• Planning and executing a successful training program after the Epic system go live
• Creating a series of refresher training classes immediately following go live
• Overseeing skills enhancement training
• Collaborating to develop Epic specific training for new employees
• Planning how to deliver new information about the system to end users before upgrades

Qualifications

• Minimum 3 years training management experience
• Application fundamentals classes at Epic
• TED100: Overview of Training for Training Managers
• Additional required and recommended classes and training tracks

Required

• Ability to work onsite with project team as needed.
• Travel 10-15%
• Bachelor’s degree or equivalent work experience
• Certified Project Manager (CPM)
• English Required

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.