Full-time Client Advisor at Somerset ( Temp)

LVMH Group; Springfield, Northern (MA, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

TAG Heuer Somerset Boutique in Massachusetts seeks a Sales Associate to drive sales and deliver exceptional customer service. The role requires maintaining client relationships and supporting store operations to safeguard assets and ensure a premium shopping experience.

Ideal candidates have 2+ years in retail, preferably luxury, with clienteling experience and strong product knowledge. Availability to work varied hours, including evenings and weekends, is expected.

Qualifications

• 2+ years retail sales experience required; luxury experience a plus.
• Clienteling experience preferred for building long-term relationships.
• Ability to learn and convey product information clearly to customers.
• Flexibility to work varied hours, including nights and weekends.

Responsibilities

• Achieves monthly sales targets by leveraging product knowledge and customer service skills.
• Maintains client book and follows up with clients to meet sales goals.
• Assists Boutique Manager with execution of store marketing initiatives.

Skills

Retail sales

Clienteling

Sales targets

Spanish/Portuguese

Job description

Are you ready for an exciting new opportunity to work as a Sales Associate for TAG Heuer's Somerset boutique? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

We are seeking an innovative and ambitious Sales Associate to join our team. If you're excited to drive TAG Heuer's business, we want to connect!

POSITION SUMMARY

The Sales Associate is responsible for generating sales, providing outstanding customer service in accordance with Company guidelines, performing routine operational tasks as assigned by the Boutique Manager, maintaining the overall appearance of the store and safeguarding Company assets.

STRENGTHS FOR SUCCESS

• Selling skills with ability to meet monthly personal sales goals
• Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

Profile

ESSENTIAL JOB FUNCTIONS

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Boutique Manager with execution of store marketing initiatives

Customer Service:

• Provides superior customer service
• Greets all customers
• Offers assistance in accordance with store customer rotation system
• Answers all customer questions, offers alternate product if requested product is not available
• Seeks assistance when unable to fully meet customer needs
• Processes customer repairs when requested
• Sends thank you notes to customers within two weeks of a purchase
• Maintains store log of customer product requests

Operations:

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager daily
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

Additional information

LI-DS1

In absence of Boutique Manager:

• Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplished
• Receives any delivered product into inventory and makes sure it is merchandised correctly

KNOWLEDGE, SKILLS & ABILITIES

• 2+ years retail sales experience required; luxury experience a plus
• Previous clienteling experience
• Demonstrated ability to learn a technical product strongly preferred
• Ability to type and use e-mail required
• Demonstrated ability to communicate and engage with customers, co-workers, and business contacts in a courteous and professional manner
• Ability to develop extensive brand and product knowledge
• Ability to work varied hours/days, including nights and weekends on a weekly basis, is required
• Spanish and/or Portuguese language skills strongly preferred

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer's vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.