Training Manager

TransPerfect Connect; El Paso (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

TransPerfect is seeking a Training Manager to oversee the training of our customer service agents. You will design, deliver, and continually improve programs, perform needs assessments, and measure outcomes.

You will hire and coach a team of trainers, coordinate content development, and collaborate with the Training & Development team to align learning with organizational goals. A bachelor's degree or 5+ years in training, strong facilitation, and MS Office proficiency are required.

Qualifications

• Bachelor's degree or 5+ years training experience.
• Demonstrated leadership in a contact center environment.
• Familiarity with instructional design, learning theory, and training best practices.
• Excellent facilitation and communication skills.

Responsibilities

• Hire, manage, coach, and develop a team of trainers.
• Oversee delivery and continuous improvement of training programs and individualized learning.
• Analyze training needs and recommend learning solutions.
• Ensure use of diverse instructional methodologies and learning theories.
• Supervise and develop training content.
• Monitor progress of trainers and trainees; evaluate training effectiveness.
• Track training benchmarks and create measurement reports.
• Assign training tasks to ensure timely completion.
• Collaborate with the Training & Development Team to support organizational strategy.
• Create and maintain a positive and professional learning environment.

Skills

Leadership

Instructional design

Training delivery

MS Office proficiency

Education

Bachelor's degree or 5+ years training experience

Job description

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
The Training Manager will oversee the training of TransPerfect customer service agents. They will be responsible for the design, delivery, and continuous improvement of training programs. The manager will also conduct needs assessments and evaluate training results.

Position Responsibilities

• Hire, manage, coach, and develop a team of trainers
• Oversee the delivery and ongoing improvement of training programs and individualized learning
• Analyze training needs and recommend corresponding learning solutions
• Ensure the utilization of a variety of instructional methodologies and learning theories
• Supervise, coordinate, and participate in the development of training content
• Monitor and review the progress of trainers, trainees, and training classes Analyze quantitative and qualitative data to evaluate the effectiveness of training
• Track training benchmarks and create corresponding measurement reports
• Assign training tasks prior to, during, and after training to ensure they are completed successfully and in a timely manner
• Collaborate with peers within the Training & Development Team to support the broader organizational training strategy
• Create and maintain a positive and professional learning environment
• Work to expand knowledge of, and stay current with training best practices
• Perform other duties as assigned

Job Requirements

• Bachelor's degree or a minimum of 5 years training experience; or equivalent combination of education and experience
• Demonstrated leadership skills in a Contact Center
• Familiarity with instructional design, learning theory, and training best practices
• Excellent facilitation skills; excellent verbal and written communication skills
• Strong computer literacy skills; proficiency in MS Office products: Word, PowerPoint, Excel
• Exceptional organizational skills and the ability to be self-directed

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.