Contact Center Training Manager

TransPerfect Connect; El Paso (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

TransPerfect is seeking a Training Manager to oversee the training of our customer service agents. You will design, deliver, and continually improve programs, perform needs assessments, and measure outcomes.

You will hire and coach a team of trainers, coordinate content development, and collaborate with the Training & Development team to align learning with organizational goals. A bachelor's degree or 5+ years in training, strong facilitation, and MS Office proficiency are required.

Qualifications

• Bachelor's degree or 5+ years training experience.
• Demonstrated leadership in a contact center environment.
• Familiarity with instructional design, learning theory, and training best practices.
• Excellent facilitation and communication skills.

Responsibilities

• Hire, manage, coach, and develop a team of trainers.
• Oversee delivery and continuous improvement of training programs and individualized learning.
• Analyze training needs and recommend learning solutions.
• Ensure use of diverse instructional methodologies and learning theories.
• Supervise and develop training content.
• Monitor progress of trainers and trainees; evaluate training effectiveness.
• Track training benchmarks and create measurement reports.
• Assign training tasks to ensure timely completion.
• Collaborate with the Training & Development Team to support organizational strategy.
• Create and maintain a positive and professional learning environment.

Skills

Leadership

Instructional design

Training delivery

MS Office proficiency

Education

Bachelor's degree or 5+ years training experience

Job description

TransPerfect is seeking a Training Manager to oversee the training of our customer service agents. You will design, deliver, and continually improve programs, perform needs assessments, and measure outcomes.

You will hire and coach a team of trainers, coordinate content development, and collaborate with the Training & Development team to align learning with organizational goals. A bachelor's degree or 5+ years in training, strong facilitation, and MS Office proficiency are required.