Training Manager

TransPerfect; El Paso (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

TransPerfect is seeking a Training Manager to oversee the training of our customer service agents. You will design, deliver, and continually improve training programs, conduct needs assessments, and evaluate outcomes to raise performance.

You will hire, coach, and develop a team of trainers, collaborate with the Training & Development Team, and ensure a professional, engaging learning environment while staying current with best practices.

Qualifications

• Bachelor’s degree or 5+ years training experience, or equivalent.
• Demonstrated leadership in a Contact Center.
• Familiarity with instructional design and training best practices.
• Excellent facilitation and communication skills.
• Strong computer literacy; proficiency in MS Word, PowerPoint, Excel.
• Highly organized and self-directed.

Responsibilities

• Hire, manage, coach, and develop a team of trainers.
• Oversee delivery and improvement of training programs.
• Analyze training needs and recommend learning solutions.
• Use diverse instructional methodologies and theories.
• Develop and maintain training content with the team.
• Monitor progress and evaluate training effectiveness with data.
• Assign tasks to ensure timely completion and tracking.
• Collaborate with Training & Development peers on strategy.
• Maintain a positive, professional learning environment.
• Stay current with training best practices.
• Perform other duties as assigned.

Skills

Leadership

Coaching

Training needs analysis

Instructional design

Facilitation

Verbal & written communication

MS Office proficiency

Education

Bachelor’s degree or equivalent experience

Tools

MS Word

PowerPoint

Excel

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The Training Manager will oversee the training of TransPerfect customer service agents. They will be responsible for the design, delivery, and continuous improvement of training programs. The manager will also conduct needs assessments and evaluate training results.

Position responsibilities:

• Hire, manage, coach, and develop a team of trainers
• Oversee the delivery and ongoing improvement of training programs and individualized learning
• Analyze training needs and recommend corresponding learning solutions
• Ensure the utilization of a variety of instructional methodologies and learning theories
• Supervise, coordinate, and participate in the development of training content
• Monitor and review the progress of trainers, trainees, and training classes Analyze quantitative and qualitative data to evaluate the effectiveness of training
• Track training benchmarks and create corresponding measurement reportsAssign training tasks prior to, during, and after training to ensure they are completed successfully and in a timely manner
• Collaborate with peers within the Training & Development Team to support the broader organizational training strategy
• Create and maintain a positive and professional learning environment
• Work to expand knowledge of, and stay current with training best practices
• Perform other duties as assigned

Job Requirements:

• Bachelor’s degree or a minimum of 5 years training experience; or equivalent combination of education and experience
• Demonstrated leadership skills in a Contact Center
• Familiarity with instructional design, learning theory, and training best practices
• Excellent facilitation skills; excellent verbal and written communication skills
• Strong computer literacy skills; proficiency in MS Office products: Word, PowerPoint, Excel
• Exceptional organizational skills and the ability to be self-directed

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.