Training Manager

The Peninsula Hotels; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Complimentary employee meals

Discounted parking

Room nights discount

Spa discount

Vacation days

Holiday days

Sick leave

Paid time off

Retirement plan match

Life insurance

Long-term disability

Medical, dental and vision coverage

Job summary

The Peninsula Chicago seeks a Training Manager to lead the in-house Learning & Development function for a luxury Five-Star property on Michigan Avenue. You will partner with department heads to identify training needs, design programs, and ensure engaging, compliant learning for all levels.

Responsibilities include managing the LMS, delivering instructor-led, online and blended training, coordinating annual performance reviews, and implementing corporate learning initiatives.

Qualifications

• Minimum 3–5 years of Learning & Development experience, preferably within a luxury hospitality environment.
• Experience in training facilitation, leadership development, and employee development programs.
• Experience partnering with department leaders to identify training and performance improvement needs.
• Experience administering and tracking compliance training programs.
• Extensive knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint.
• Familiarity with Learning Management Systems and digital learning platforms.
• Strong presentation, facilitation, organizational, and communication skills.
• Ability to work effectively with employees and leaders at all levels of the organization.

Responsibilities

• Manage in-house training and development function.
• Act as an in-house consultant to identify training needs with department heads for all levels based on current industry trends, business objectives, operating philosophy of the hotel, and workforce requirements.
• Develop annual Training Plan and schedule training activities according to business needs and operational priorities.
• Formulate and administer training and development policies and procedures, including orientation of new hires, mandatory training for specific roles, training required for promotion and career development, external training, and training library resources.
• Coordinate, facilitate, and track mandatory HSH corporate and legal compliance training programs, including harassment prevention, bystander intervention, and human trafficking awareness training, ensuring timely completion and accurate recordkeeping.
• Develop and facilitate departmental trainers to deliver training programs within their respective areas.
• Design and facilitate training programs through instructor-led, online, and blended learning solutions.
• Oversee annual performance appraisal processes for line and management employees.
• Maintain and enhance the Learning Management System and training records.
• Administer learning and development programs launched by the Corporate Office.

Skills

Learning & Development

Training facilitation

Leadership development

Employee development

Cross-functional collaboration

Compliance training

MS Office

LMS

Presentation skills

Communication skills

Tools

Microsoft Office

Learning Management System

Job description

Working alongside a high profile and prestigious team, The Peninsula Chicago is seeking a Training Manager to join our team to achieve the company's objectives and support our People & Culture operations.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago
• Learn and grow within a diverse multi-outlet property
• Exceptional health benefits package and 401(k) with company match

Key Accountabilities

• Management of in-house training and development function
• Act as an in-house consultant to identify training needs with department heads for all levels based on current industry trends, business objectives, operating philosophy of the hotel, and workforce requirements
• Develop annual Training Plan and schedule training activities according to business needs and operational priorities
• Formulate and administer training and development policies and procedures, including orientation of new hires, mandatory training for specific roles, training required for promotion and career development, external training, and training library resources
• Coordinate, facilitate, and track mandatory HSH corporate and legal compliance training programs, including harassment prevention, bystander intervention, and human trafficking awareness training, ensuring timely completion and accurate recordkeeping
• Develop and facilitate departmental trainers to deliver training programs within their respective areas
• Design and facilitate training programs through instructor-led, online, and blended learning solutions
• Oversee annual performance appraisal processes for line and management employees
• Maintain and enhance the Learning Management System and training records
• Administer learning and development programs launched by the Corporate Office
• This Job Description is not an all-inclusive list of job tasks but a guide, and tasks may be added or removed by the immediate supervisor according to changes within the work environment

General Requirements

• Minimum 3-5 years of Learning & Development experience, preferably within a luxury hospitality environment
• Experience in training facilitation, leadership development, and employee development programs
• Experience partnering with department leaders to identify training and performance improvement needs
• Experience administering and tracking compliance training programs
• Extensive knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint
• Familiarity with Learning Management Systems and digital learning platforms
• Strong presentation, facilitation, organizational, and communication skills
• Ability to work effectively with employees and leaders at all levels of the organization

Benefits We Offer

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

To be considered for the position, you must have work authorization in the United States.

The salary range for this role is $75,000-85,000 per year and is bonus eligible.