Training Lead

Chick-fil-A; Tennessee; On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Bonuses based on restaurantPerformance

Competitive pay

Flexible scheduling

Scholarship opportunities

Health insurance

Vision insurance

Dental insurance

Life insurance

Career advancement

Job summary

Chick-fil-A in Tennessee is seeking a Training Lead to develop people, coordinate onboarding, and uphold hospitality standards across Front of House and Back of House teams. You will shape the team member experience through effective training programs.

The role requires leadership, excellent communication, and the ability to work in a fast-paced environment while modeling servant leadership. You will plan sessions, track progress, and foster a positive growth-focused culture.

Qualifications

• Experience leading training in hospitality or quick-service.
• Experience with onboarding and staff development.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and coordinate training for Front of House and Back of House team members.
• Ensure training materials, pathways, and certifications are completed accurately and on time.
• Coach and encourage trainers and team leaders throughout the training process.
• Monitor training progress and provide feedback to leadership.
• Help maintain Chick-fil-A service and hospitality standards.
• Assist with scheduling and planning training sessions.
• Promote a positive, encouraging, and growth-focused work environment.
• Identify opportunities to improve training systems and team member development.

Skills

People leadership

Training program design

Onboarding

Communication

Organizational skills

Team development

Servant leadership

Adaptability

Scheduling

Coaching

Job description

Join Our Team and Lead with Excellence!

At Chick-fil-A, we’re passionate about serving great food with remarkable hospitality. We’re currently looking for a Training Lead to lead one of the most critical parts of our business. If you thrive in a fast-paced environment, love developing people, and are committed to creating a smooth and welcoming team member & guest experience, we want to meet you!

Job Overview:

At Chick-fil-A, we are committed to creating an environment where team members feel supported, developed, and empowered to succeed. The Training Lead plays a key role in shaping the team member experience by leading onboarding, coordinating training efforts, and ensuring consistency in operational excellence and hospitality standards.

This position is ideal for someone who is passionate about people development, leadership, organization, and creating a positive team culture.

Key Responsibilities:

• Lead and coordinate training for Front of House and Back of House team members
• Ensure training materials, pathways, and certifications are completed accurately and on time
• Coach and encourage trainers and team leaders throughout the training process
• Monitor training progress and provide feedback to leadership
• Help maintain Chick-fil-A service and hospitality standards
• Assist with scheduling and planning training sessions
• Promote a positive, encouraging, and growth-focused work environment
• Identify opportunities to improve training systems and team member development

Qualifications and Requirements:

• Must be at least 18 years old
• Reliable transportation
• Ability to work independently and as part of a team
• Excellent communication, organizational, and interpersonal skills
• Ability to work in a fast-paced environment while maintaining a calm, servant-hearted demeanor
• Positive attitude and ability to lead by example
• Must be able to stand for long periods of time
• Ability to lift 30-50 pounds on a regular basis
• Full-time commitment with the ability to work a flexible schedule including early morning, nights, and Saturdays to accommodate operational needs within a 40-hour-per-week schedule
• Previous training, coaching, teaching, or leadership experience
• Ability to lead by example, inspire others, and embody theServe|Develop|Inspire values.
• Chick-fil-A experience preferred but not required

Expectations:

• Demonstrate professionalism and leadership by example
• Maintain a high standard of hospitality and operational excellence
• Build strong relationships with team members and leaders
• Be available to support training needs during peak onboarding periods
• Be proactive, self-motivated, and solutions-oriented with a passion for servant leadership.

Additional Benefits:

• Bonuses based on restaurant performance
• Competitive pay based on experience
• Flexible scheduling
• Opportunities for career advancement within Chick-fil-A
• Scholarship opportunities
• For Full time employees, additional benefits include: paid time off accrual, health insurance, vision insurance, dental insurance, and life insurance
• Opportunity to make a lasting impact on team culture and development

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.