Leadership in Training at Chick-fil-A Branson

Chick-fil-A Branson; Branson (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sundays off

Growth opportunities

Vacation for management

401(k) with match

Scholarship opportunities

Job summary

Chick‑fil‑A Branson is seeking a Leader In Training who will start as a team member and quickly move into leadership. You will work with the Owner/Operator to implement business strategy, manage daily staffing, inventory, and facilities, and coach a high‑performing team in a supportive culture.

The role emphasizes customer service, strong communication, and a willingness to grow into leadership responsibilities as you gain experience in a busy restaurant environment.

Qualifications

• Must be able to lead a team in a fast‑paced restaurant environment.
• Strong customer service orientation and heart for hospitality.
• Able to communicate clearly with guests and team members.

Responsibilities

• Lead and develop team members to achieve operational excellence.
• Assist in scheduling, staffing, and inventory control to maintain smooth operations.
• Model Chick-fil-A standards and ensure guest satisfaction through teamwork and service.

Skills

Team leadership

Customer service

Communication

Flexibility

Self-motivation

Growth mindset

Job description

Leader In Training

We are looking for passionate people who want to make Chick-fil-A a career for the foreseeable future! These individuals must thrive in a team environment, have a heart for developing people, love to show hospitality and display great customer service from the heart. As a developing leader, you will work in a fast‑paced business that serves thousands of guests daily.

We will teach you to oversee team members in the development of the business and in the continual pursuit of Operational Excellence while creating a positive work culture. Our leaders are in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility and are responsible for the overall flow of the restaurant. Our leaders are tasked with ensuring we are meeting and exceeding our high goals and standards.

***This position starts as a team member, with the intent to move on an expedited track into leadership. ***

Required Qualifications

• Be at least 18 years old
• Experience as a leader in the customer service industry and/or production environment is preferred but not required
• Proven ability to lead in quick paced environments as part of a team
• Basic computer and technology competency
• Must be available to work a minimum of 2 weekdays plus Friday or Saturday; minimum of 25 hours to full time, depending on level of leadership
• Must have reliable transportation

Duties and Responsibilities

• Work with the Owner/Operator, as part of a high performance leadership team, to execute our business strategy
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
• Work with executive team to ensure appropriate daily and restaurant staffing levels
• Responsible for inventory management
• Responsible for the facilities management
• Must be an excellent coach, communicator and team builder
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Complete understanding of each key position in both the front and back of the store
• Verifies completion of all operational assessment tools
• Must be able to meet the physical demands of the position, which includes, but is not limited to standing for up to 9 hours and lifting up to 50lbs.
• Demonstrate knowledge of the brand and menu items
• Follow sanitation and safety procedures
• Maintain regular and consistent attendance and punctuality
• Greet guests to make them feel comfortable and welcome
• Follow Chick-fil-A’s operational policies and procedures
• All other duties as assigned

Required Skills

• Self‑leader committed to personal growth
• Ability to handle multiple tasks at once
• Team‑oriented, adaptable, dependable, and strong work ethic
• Willingness to step outside of job role to assist in other roles
• Customer service oriented
• Ability to communicate effectively with guests and team members
• Honors and encourages others to follow the visions and values of the restaurant

Position Type: Full Time

Our Leadership benefits

• Sundays off
• Opportunities for individual growth
• Vacation for management
• 401(k) with 4% match (if minimum qualifications are met)
• Scholarship opportunities