Training & Knowledge Enablement Specialist

Firstiowa; Cedar Falls (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pre-tax flexible spending accounts

Group term life insurance

Dependent life insurance

Short and long-term disability

401k/ESOP with employer match

Paid holidays

Paid vacation time

Paid sick time

Wellness program

Job summary

First Bank is seeking a Training & Knowledge Management Specialist to combine employee training, process improvement, and technical expertise. You will support critical business systems, maintain knowledge resources, and drive technology adoption across the bank.

Responsibilities include developing training materials, administering documentation programs, maintaining The Vault, and supporting AI solutions and cybersecurity awareness.

Qualifications

• Associate degree in information technology, business, communications, or a related field is required.
• Experience creating training materials, technical documentation, or knowledge management resources is needed.
• Banking experience is helpful but not required.
• Excellent communication, organizational, and customer service skills are essential.

Responsibilities

• Develop and maintain IT training materials, videos, user guides, and procedures.
• Serve as administrator for documentation programs and train users on proper utilization.
• Establish documentation standards and templates for organizational consistency.
• Manage annual reviews and updates of documented procedures.
• Provide technology onboarding, setup assistance, and training for new employees.
• Communicate software enhancements, process changes, and weekly technology tips to staff.
• Maintain and enhance The Vault to ensure information is organized, current, and easy to locate.
• Support business process reviews and continuous improvement initiatives.
• Create and maintain data process maps and workflow documentation.
• Assist departments in identifying opportunities to improve efficiency and technology utilization.
• Monitor, coordinate, and work IT support tickets and resolve issues as they arise.
• Assist with technology asset inventory management and tracking.
• Provide backup support for select OnBase functions and reporting.
• Identify and support implementation of AI solutions that improve organizational effectiveness.
• Assist with annual Business Continuity Plan (BCP) reviews and updates.
• Coordinate cybersecurity awareness training and communications.
• Support employee education and adoption of technology and security best practices.
• Stay knowledgeable and up to date on information technology related topics.
• Responsible for ensuring high-quality customer service is provided to both internal and external customers.
• Other duties as assigned.

Skills

Training materials creation

Technical writing

Documentation

Communication

Customer service

Knowledge management

Problem-solving

Time management

Education

Associate degree in information technology, business, communications, or related field

Tools

OnBase

Documentation tools

Banking systems

Job description

First Bank is seeking a Training & Knowledge Management Specialist to combine employee training, process improvement, and technical expertise. You will support critical business systems, maintain knowledge resources, and drive technology adoption across the bank.

Responsibilities include developing training materials, administering documentation programs, maintaining The Vault, and supporting AI solutions and cybersecurity awareness.