Corporate Trainer

First Bank; Evansville (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

401K retirement plan

Other benefits

Job summary

First Bank is seeking a Corporate Trainer in Evansville, IN to design and deliver training on banking products, sales techniques, compliance, and customer service. You will conduct onboarding for new hires and refreshers for existing staff, ensuring content aligns with regulations and internal policies.

You will assess training effectiveness, tailor sessions to diverse learning styles, collaborate with branch managers, and maintain accurate training records for executive reporting.

Qualifications

• Bachelor's degree in Finance, Business, Education, or related field preferred.
• 3 years banking experience or related field.
• Certification in training preferred.

Responsibilities

• Designs and delivers training on banking products, sales techniques, compliance, customer service, core banking systems.
• Instructs on the integration of digital channels into the customer experience.
• Develops onboarding programs for new hires and refreshers for existing employees.
• Conducts needs analysis and identifies performance gaps across branches.
• Creates and updates training materials including Wiki pages and videos.
• Ensures training content complies with banking regulations and internal policies.
• Monitors and evaluates training effectiveness via assessments and metrics.
• Collaborates with branch managers to align learning with business goals.
• Maintains accurate training records and provides reports to Executive Management.
• Stays updated on products, compliance changes, fraud risk, and software.
• Tailors training style to different learning styles.
• Follows company policies and completes required compliance courses.

Skills

Problem solving

Written communication

Verbal communication

Coaching

Presentation

Customer service

Computer usage

Detail orientation

Critical thinking

Education

Bachelor's degree in Finance/Business/Education or related field

Job description

Thank you for your interest in joining First Bank. If you’re looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you’ve come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking a Corporate Trainer.

Duties and Responsibilities

• Designs and delivers training sessions on banking products, sales techniques, compliance, customer service, core banking systems, and conducting iPad and ITM demonstrations.
• Understands and instructs on the integration of digital channels into the customer experience.
• Develops onboarding programs for new hires and refresher courses for existing employees.
• Conducts needs analysis and identifies performance gaps across branches or retail teams.
• Creates and updates training and resource materials including Wiki pages and iSpring videos.
• Ensures all training content complies with banking regulations and internal policies.
• Monitors and evaluates the effectiveness of training programs via assessments, feedback, and performance metrics.
• Collaborates with branch managers and team leads to identify training needs and aligns learning objectives with business goals.
• Maintains accurate training records and provides reports to Executive Management.
• Stays updated on bank products, compliance and regulatory changes, fraud risk, and software.
• Tailors training style to different learning styles as necessary.
• Protects the bank and clients by following company policies and procedures and completing required BSA and compliance courses.
• Performs other duties as assigned.

Qualifications

• Skill Requirements:
  • Problem solving
  • Written and verbal communication
  • Coaching skills
  • Presentation skills
  • Customer service
  • Computer usage
  • Detail orientation
  • Critical thinking
• Knowledge: Bank products, rules, and regulations
• Work experience: 3 years of banking and or experience
• Certifications: Certification in training preferred
• Management experience: n/a
• Education: Bachelor's degree in Finance, Business, Education, or related field preferred
• Motivations: Desire to grow in career

Work Environment

• Work Hours: Monday through Friday, 8:00-5:00 (Additional hours may be required for company meetings or training.)
• Job Arrangement: Full-time, permanent
• Travel Requirement: The job requires travel to all branches.
• Remote Work: Not feasible
• Physical Effort: May require standing or sitting for prolonged periods.
• Environmental Conditions: No adverse environmental conditions expected.
• Client Facing Role: No, but occasionally will assist clients with complex questions and concerns.
• Culture of Team: Client-focused. Growth-minded. Take results seriously but not ourselves.

The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits.

EO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources.

Replies to all questions will be held in strictest confidence.