Customer & Health Services Representative

Health & Safety Council; Gonzales (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Health & Safety Council is seeking a Customer & Health Service Representative to support training, customer service, and occupational health testing across our Gulf Coast programs. You will work with trainees, instructors, and medical staff to ensure compliant, efficient, and high-quality service delivery; duties include eLearning lab support, scheduling, testing, and data confidentiality.

Travel to various locations may be required; relevant certifications (NIOSH, CAOCH, drug/alcohol testing)

Qualifications

• High school diploma or GED required.
• Entry-level proficiency in Word, Excel, PowerPoint, and Internet Explorer.
• Willingness to travel and work at different locations.
• Completion of required certifications (NIOSH, CAOCH, drug/alcohol testing) within designated timeframes.
• Strong customer service and communication skills.
• Ability to work independently and adapt to varied environments.
• Decision-making under pressure with strong attention to detail.
• Willingness to cross-train and assist other departments.

Responsibilities

• Open or close eLearning lab daily; maintain cleanliness and inventory.
• Check in trainees, verify identification, and launch courses or exams.
• Proctor trainees and enforce testing protocols and company policies.
• Assist Safety Instructors with classroom setup, material inventory, and testing procedures.
• Report course discrepancies and unethical behavior to management.
• Greet and process trainees, verify credentials, and issue badges.
• Handle fax registrations, payments, and course requirement confirmations.
• Use custom software applications for scheduling and trainee management.
• Respond to customer inquiries and assist other departments during peak periods.
• Administer respirator fit tests, audiometric tests, drug/alcohol screenings, and pulmonary function tests.
• Calibrate, inspect, and maintain testing equipment per manufacturer guidelines.
• Ensure confidentiality of customer data and compliance with CFR standards.
• Disinfect and inspect equipment after each use.
• Respond to after-hours calls and support medical services as needed.

Skills

Customer service

Communication

Independent work

Decision-making

Attention to detail

Cross-training

Software literacy

Education

High school diploma or GED

NIOSH certification

CAOCH certification

Drug/alcohol testing certification

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Description

The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry. The Customer & Health Service Representative plays a critical role in supporting training, customer service, and occupational health services across the organization. This position combines responsibilities from eLearning lab proctoring, customer service scheduling, and occupational health testing to ensure seamless operations and high-quality service delivery. The specialist will work closely with trainees, instructors, and medical staff to maintain compliance, efficiency, and professionalism in all assigned tasks.

Essential Job Responsibilities

Training & eLearning Support

• Ability to open or close eLearning lab daily; maintain cleanliness and inventory.
• Check in trainees, verify identification, and launch courses or exams.
• Proctor trainees and enforce testing protocols and company policies.
• Assist Safety Instructors with classroom setup, material inventory, and testing procedures.
• Report course discrepancies and unethical behavior to management.

Customer Service & Scheduling

• Greet and process trainees, verify credentials, and issue badges.
• Handle fax registrations, payments, and course requirement confirmations.
• Use custom software applications for scheduling and trainee management.
• Respond to customer inquiries and assist other departments during peak periods.

Occupational Health Services

• Administer respirator fit tests, audiometric tests, drug/alcohol screenings, and pulmonary function tests.
• Calibrate, inspect, and maintain testing equipment per manufacturer guidelines.
• Ensure confidentiality of customer data and compliance with CFR standards.
• Disinfect and inspect equipment after each use.
• Respond to after-hours calls and support medical services as needed.

Preferred Skills & Qualifications

Strong customer service and communication skills (written and oral).

• Ability to work independently and adapt to varied environments.
• Proven decision-making under pressure and attention to detail.
• Willingness to cross-train and assist other departments.
• Ability to learn and use custom software applications.

Requirements

High school diploma or GED.

Entry-level proficiency in Microsoft Word, Excel, PowerPoint, and Internet Explorer.

Basic knowledge of computer hardware and software.

Willingness to travel and work at different locations as needed.

Completion of required certifications (NIOSH, CAOCH, drug/alcohol testing) within designated timeframes.

Physical Demands

While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

This job is typically in a training lab or clinic like office environment and will also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reporting Responsibilities

The Customer & Health Services Representative reports directly to the supervisor of operations. This position does not have direct reports.