Training & Health Services Support Specialist

Health and Safety Council®; Brusly (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Health and Safety Council® is seeking a versatile Customer & Health Services Representative to support training, scheduling, and occupational health testing. You will work with trainees, instructors, and medical staff to ensure compliant, efficient, and high-quality service delivery in a lab or clinic setting.

The role emphasizes eLearning lab support, onboarding, and health testing procedures, with travel to different locations as required and a focus on confidentiality and CFR compliance.

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Internet Explorer.
• Basic knowledge of computer hardware and software.
• Willingness to travel and work at different locations as needed.
• Completion of required certifications (NIOSH, CAOCH, drug/alcohol testing) within designated timeframes.

Responsibilities

• Open or close eLearning lab daily; maintain cleanliness and inventory.
• Check in trainees, verify identification, and launch courses or exams.
• Proctor trainees and enforce testing protocols and company policies.
• Assist Safety Instructors with classroom setup, material inventory, and testing procedures.
• Report course discrepancies and unethical behavior to management.
• Greet and process trainees, verify credentials, and issue badges.
• Handle fax registrations, payments, and course requirement confirmations.
• Use custom software applications for scheduling and trainee management.
• Respond to customer inquiries and assist other departments during peak periods.
• Administer respirator fit tests, audiometric tests, drug/alcohol screenings, and pulmonary function tests.
• Calibrate, inspect, and maintain testing equipment per manufacturer guidelines.
• Ensure confidentiality of customer data and compliance with CFR standards.
• Disinfect and inspect equipment after each use.
• Respond to after-hours calls and support medical services as needed.

Skills

Customer service

Communication skills

Independent work

Decision making

Software proficiency

Cross-training

Education

High school diploma or GED

Certifications: NIOSH, CAOCH, drug/alcohol testing

Tools

Microsoft Office

Internet Explorer

Job description

Health and Safety Council® is seeking a versatile Customer & Health Services Representative to support training, scheduling, and occupational health testing. You will work with trainees, instructors, and medical staff to ensure compliant, efficient, and high-quality service delivery in a lab or clinic setting.

The role emphasizes eLearning lab support, onboarding, and health testing procedures, with travel to different locations as required and a focus on confidentiality and CFR compliance.